Fivetran incident

3rd Party: Snapchat Ads connections are failing with error "500 Internal Server Error"

Minor Resolved View vendor source →

Fivetran experienced a minor incident on March 18, 2026 affecting Snapchat Ads, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2026, 05:50 AM UTC
Resolved
Mar 18, 2026, 06:49 AM UTC
Duration
59m
Detected by Pingoru
Mar 18, 2026, 05:50 AM UTC

Affected components

Snapchat Ads

Update timeline

  1. identified Mar 18, 2026, 05:50 AM UTC

    The issue has been identified and we are working to resolve it.

  2. monitoring Mar 18, 2026, 06:13 AM UTC

    We experienced an intermittent issue with a third-party API service that resulted in 500 errors. Connections are now recovering, and we are continuing to closely monitor sync performance.

  3. resolved Mar 18, 2026, 06:49 AM UTC

    This incident has been resolved. We observed that Snapchat Ads connection sync success rates have returned to normal levels, and syncs are now running as expected. Description: We identified an issue where Snapchat Ads connections started failing with error "500 Internal Server Error" Timeline: The issue began on March 18, 2026, at 04:03 UTC and was resolved on March 18th, 2026, at 05:01 UTC. Cause: The issue was caused by an intermittent issue with a third-party API service that resulted in 500 errors. Resolution: No changes were required on our side. The issue was automatically resolved on the third-party side, and syncs are back to normal.