Fivetran incident

Fivetran: Some Box Connections are failing with HTTP "429 Too Many Requests" errors

Minor Resolved View vendor source →

Fivetran experienced a minor incident on March 23, 2026 affecting Box, lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2026, 08:10 PM UTC
Resolved
Mar 23, 2026, 11:40 PM UTC
Duration
3h 29m
Detected by Pingoru
Mar 23, 2026, 08:10 PM UTC

Affected components

Box

Update timeline

  1. identified Mar 23, 2026, 08:10 PM UTC

    The issue has been identified and we are working to resolve it.

  2. monitoring Mar 23, 2026, 08:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 23, 2026, 11:40 PM UTC

    Description: Some Box connections unexpectedly failed their sync runs, but recovered on subsequent runs. Timeline: Incident Start: 2026-02-23 at 16:30 UTC Incident End: 2026-02-23 at 18:00 UTC Cause: The issue appears to be caused by a temporary error in our credential handling service, but we are continuing to investigate this post incident resolution. Resolution: The App Store Connect Reporter is now available, and syncs are succeeding normally.