Fivetran incident
3rd Party: Snapchat Ads connections failing with "SSLHandshakeException"
Resolved on April 2, 2026.
This incident has been fully resolved. Error rates have returned to normal levels, and all affected connections are now running successfully. Incident Summary Description: We identified an issue where Snapchat Ads connection syncs were intermittently failing with the error "javax.net.ssl.SSLHandshakeException" Timeline: The issue began on April 2nd at 17:55 UTC and was resolved by 18:20 UTC. Root Cause: The failures were caused by an intermittent SSL validation issue on the source side affecting the Snapchat API endpoint. Resolution: No action or code changes were required from our end. The issue resolved automatically once the Snapchat API resumed normal operation.
Update timeline
- resolved Apr 02, 2026, 07:29 PM UTC
This incident has been fully resolved. Error rates have returned to normal levels, and all affected connections are now running successfully. Incident Summary Description: We identified an issue where Snapchat Ads connection syncs were intermittently failing with the error "javax.net.ssl.SSLHandshakeException" Timeline: The issue began on April 2nd at 17:55 UTC and was resolved by 18:20 UTC. Root Cause: The failures were caused by an intermittent SSL validation issue on the source side affecting the Snapchat API endpoint. Resolution: No action or code changes were required from our end. The issue resolved automatically once the Snapchat API resumed normal operation.
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