Fivetran incident

3rd Party: Snapchat Ads connections failing with "SSLHandshakeException"

Notice Resolved View vendor source →

Fivetran experienced a notice incident on April 2, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 07:29 PM UTC
Resolved
Apr 02, 2026, 07:00 PM UTC
Duration
—
Detected by Pingoru
Apr 02, 2026, 07:29 PM UTC

Update timeline

  1. resolved Apr 02, 2026, 07:29 PM UTC

    This incident has been fully resolved. Error rates have returned to normal levels, and all affected connections are now running successfully. Incident Summary Description: We identified an issue where Snapchat Ads connection syncs were intermittently failing with the error "javax.net.ssl.SSLHandshakeException" Timeline: The issue began on April 2nd at 17:55 UTC and was resolved by 18:20 UTC. Root Cause: The failures were caused by an intermittent SSL validation issue on the source side affecting the Snapchat API endpoint. Resolution: No action or code changes were required from our end. The issue resolved automatically once the Snapchat API resumed normal operation.