Fivetran incident
3rd Party: Snapchat Ads connections failing with "SSLHandshakeException"
Update timeline
- resolved Apr 02, 2026, 07:29 PM UTC
This incident has been fully resolved. Error rates have returned to normal levels, and all affected connections are now running successfully. Incident Summary Description: We identified an issue where Snapchat Ads connection syncs were intermittently failing with the error "javax.net.ssl.SSLHandshakeException" Timeline: The issue began on April 2nd at 17:55 UTC and was resolved by 18:20 UTC. Root Cause: The failures were caused by an intermittent SSL validation issue on the source side affecting the Snapchat API endpoint. Resolution: No action or code changes were required from our end. The issue resolved automatically once the Snapchat API resumed normal operation.
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