Fivetran: Fivetran : Few Amazon Selling partner connections are failing for the all_listings_report

Update timeline

1. identified Apr 08, 2026, 12:50 PM UTC

   We have identified that the connections are failing with the below error all_listings_report endpoint sync failed with error: Cannot invoke "com.fivetran.platform.interfaces.connector.SharedContext.safeFileBufferFactory()" because "this.sharedContext" is null

2. monitoring Apr 08, 2026, 02:07 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 08, 2026, 03:52 PM UTC

   This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully. Incident Summary Description: We identified an issue for Amazon Selling partner connections which resulted in syncs failing with a "Cannot invoke "com.fivetran.platform.interfaces.connector.SharedContext.safeFileBufferFactory()" because "this.sharedContext" is null" error. Timeline: This issue began on April 8, 2026 at 11:00 AM UTC and was resolved on April 8, 2026 at 2:30 PM UTC. Cause: A bug has been introduced on our end due to which we started hitting context being null error . Resolution: A fix has been implemented on our end to mitigate the issue.