3rd Party: Twitter Ads and Twitter Organic connector sync failures due to Bad Authentication data (code 215) error

Update timeline

1. identified Apr 11, 2026, 10:45 PM UTC

   The issue has been identified and we are working to resolve it.

2. identified Apr 11, 2026, 11:18 PM UTC

   Connectors are failing with a “Bad Authentication data” error (code 215) while fetching successful async job results.

3. monitoring Apr 12, 2026, 12:07 AM UTC

   A fix has been implemented, and we are monitoring the results.

4. resolved Apr 12, 2026, 02:36 AM UTC

   This incident has been resolved. Incident Summary Description: Twitter API started returning a Bad Authentication data error (code 215) while fetching successful async job results. Timeline: Impact start time around April 11th, 9:30 PM UTC to April 11th 01:57 UTC Cause: 3rd party error on Twitter side Resolution: We have implemented a workaround that skips the problematic endpoints for problematic accounts when this error occurs, and connectors are now back to normal.