3rd Party: Qualtrics connector syncs failing with error "Ticket export failed."

Update timeline

1. identified Apr 28, 2026, 03:05 PM UTC

   The issue has been identified and we are working to resolve it.

2. identified Apr 28, 2026, 03:41 PM UTC

   Sync failures are occurring due to an outage in Qualtrics’ Ticket Export API. We are monitoring the situation. For more details, please visit: https://status.qualtrics.com/incidents/wj65y7rwfx2j

3. monitoring Apr 28, 2026, 04:25 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Apr 28, 2026, 05:54 PM UTC

   Instance rates have returned to normal levels, and affected connectors are now syncing successfully. Incident Summary Description: We identified an issue with Qualtrics connections where syncs were failing with a "Ticket export failed" error. Timeline: The issue began on April 28, 2026 at 11:30 AM UTC and was resolved at 4:10 PM UTC. Cause: The failures were caused by an issue with the Ticket Export endpoint on the Qualtrics side, leading to sync disruptions. More details: https://status.qualtrics.com/incidents/wj65y7rwfx2j Resolution: The issue was resolved once Qualtrics fixed the problem on their end.