Fivetran incident
Fivetran: Many Connector SDK connections failed syncs with error "Failed to pull image after max retries"
Fivetran experienced a minor incident on May 4, 2026 affecting Connector SDK, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 04, 2026, 11:40 PM UTC
The issue has been identified and we are working to resolve it.
- monitoring May 04, 2026, 11:40 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 04, 2026, 11:56 PM UTC
This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully. Incident Summary Description: We identified an issue for Connector SDK connections, which resulted in syncs failing with a "Failed to pull image after max retries" error. Timeline: Incident Start Time: 2026-05-04 21:51 UTC Incident End Time: 2026-05-04 23:49 UTC Cause: An automated cleanup process removed a required image used for Connector SDK sync runs. Resolution: Fivetran redeployed the image, which restored the Connector SDK service.
- resolved May 05, 2026, 02:35 AM UTC
We have resolved this incident.