Fivetran experienced a minor incident on May 4, 2026 affecting General Services, lasting 4h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 04, 2026, 02:15 PM UTC
The issue has been identified and we are working to resolve it.
- monitoring May 04, 2026, 03:30 PM UTC
A workaround has been applied. We've rolled back the image affecting Hybrid Deployment connectors, and syncs have resumed. Our team is working on a permanent fix.
- resolved May 04, 2026, 06:21 PM UTC
Description: We identified connection issues affecting dependency retrieval during the build process for Hybrid Connector images. Specifically, requests to external package sources were failing, resulting in build disruptions. Impact: Customers using Hybrid Deployment may have experienced failures when attempting to build or update connector images during this period. Timeline: Start Time: 2026-05-04 13:43 UTC End Time: 2026-05-04 14:57 UTC Root Cause: The issue was caused by an inability to fetch required dependencies from Ubuntu Launchpad and the Ubuntu archive, which prevented successful image builds. Resolution: We mitigated the issue by reverting to stable, previously built images, restoring normal functionality for Hybrid Connector deployments.