What is Five9's uptime?

Over the last 90 days, Five9 reported 87.78% uptime on its official status page. That figure is calculated from the public incident timeline at https://www.five9.com/trust/system-status — each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see Five9's uptime history rolling forward in real time.

Has Five9 had outages in 2026?

Yes — Five9 has had 1 incident reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.

When was the last Five9 outage?

The most recent Five9 incident was "Five9 Voice AI Agents: What's New, How It Works, and What It Means for Your Customers", which started on July 1, 2026 and was resolved on August 20, 2026. Pingoru captured this directly from https://www.five9.com/trust/system-status. See the full incident card above for affected components and the update timeline.

How often does Five9 have outages?

Based on the last 90 days, Five9 averages 0.3 reported incident per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components — so you can see the pattern at a glance instead of digging through the vendor's archive.

Where is Five9's status page?

Five9's official status page is https://www.five9.com/trust/system-status. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on — so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.

Is Five9 down right now?

Five9 has degraded performance. Pingoru checks the official status page every 5 minutes and flips this headline the moment Five9 reports a change. Current status is based on 0 tracked services.

How does Pingoru know if Five9 is down?

We read https://www.five9.com/trust/system-status directly, using Five9's own status page. If the vendor reports an incident, you see it within one check cycle — not after someone manually marks the page as down.

Where can I get notified when Five9 has an outage?

Create a free Pingoru account and add Five9 as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.

Five9's status page says the service is up, but I'm having issues — what's wrong?

Three common reasons: • A real Five9 incident that hasn't been acknowledged on their public status page yet — vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers — these rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real Five9 issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.

Where does Pingoru get the official Five9 status?

We use Five9's own status page at https://www.five9.com/trust/system-status and cross-reference their homepage (https://www.five9.com). Nothing is read in a way the vendor hasn't explicitly made public — we use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.

What does "Degraded" mean?

Five9 is reporting degraded performance — services are up but slower than usual, or a subset of requests is failing.

Is Five9 down?

Last checked 3m ago

Current status

Five9 has degraded performance

10 active incidents: The 2026 New Era of CX Awards: Winners Revealed, Mastering the Art of the Prompt: How to Build, Test, and Op… · +8 more

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Official status page: https://www.five9.com/trust/system-status · Polled every 5 minutes · 0 components tracked

Five9 is reporting degraded performance right now (last checked 3m ago). Services are up but slower or partially failing.

Real-time Five9 status, recent outages, and incident history — pulled directly from Five9's official status page at https://www.five9.com/trust/system-status every 5 minutes. Pingoru tracks 0 Five9 services and has captured 11 incidents in the last 90 days (87.78% uptime). Get email, Slack, Discord, or webhook alerts the moment Five9 reports a new incident — free for 5 monitors, no credit card.

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Five9 uptime 87.78% uptime · past 90 days

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Active incidents 10

The 2026 New Era of CX Awards: Winners Revealed

Ongoing ● 5d 15h

Started Sep 08, 2026, 05:30 PM UTC
Timeline · 1 update
- monitoring · Sep 08, 2026, 05:30 PM UTC
  
  The 2026 New Era of CX Awards: Winners Revealed jhernandez Tue, 09/08/2026 - 10:30 Image Casey Dunigan VP Sales, Five9 Image Jeannie Walters CEO & Chief Experience Investigator, Experience Investigators See how this year's top-performing Five9 customers solved real problems: faster wait times, better fraud protection, agents who finally have room to do good work. We'll walk through what these teams changed and what it got them. If you're building your own CX strategy, this is 30 minutes of real examples, not theory. Save your spot. Privacy Policy Five9 Only Form Headline Register Register Now 2026-Q4-GLB-ACS-CX-Award-Winner-Webinar Zoom 916 7900 3844 https://www.five9.com/registration/webinar-thank-you?thanks&id=95389 Off Wednesday, November 18, 2026 - 9:00 am PT Webinars List Hide Date/Time 0
Latest: The 2026 New Era of CX Awards: Winners Revealed jhernandez Tue, 09/08/2026 - 10:30 Image Casey Dunigan VP Sales, Five9 Image Jeannie Walters CEO & Chief Experience Investigator, Ex…
Mastering the Art of the Prompt: How to Build, Test, and Optimize in Agent Assist

Ongoing ● 24d 17h

Started Aug 20, 2026, 04:11 PM UTC
Timeline · 1 update
- monitoring · Aug 20, 2026, 04:11 PM UTC
  
  Mastering the Art of the Prompt: How to Build, Test, and Optimize in Agent Assist jhernandez Thu, 08/20/2026 - 09:11 Image Brad Milici Senior Technical Account Manager SME, Five9 Liz Esposito Principal Tech Account Manager SME, Five9 Effective agent summaries start with an effective prompt. This session introduces a straightforward framework - Build, Test, Optimize - for creating and refining Agent Assist prompts, giving you a repeatable process to improve summary quality without writing a single line of code. Privacy Policy Five9 Only Form Headline Register Register Now 2026-Q3-NAM-ACS-Mastering-the-Art-of-the-Prompt-Webinar Zoom 966 2811 0716 https://www.five9.com/registration/webinar-thank-you?thanks&id=95389 Off Thursday, September 24, 2026 - 9:00 am PT Webinars List Hide Date/Time 0
Latest: Mastering the Art of the Prompt: How to Build, Test, and Optimize in Agent Assist jhernandez Thu, 08/20/2026 - 09:11 Image Brad Milici Senior Technical Account Manager SME, Five9 L…
Winning with Five9 in the Commercial and Mid-Market Space

Ongoing ● 26d 15h

Started Aug 18, 2026, 05:50 PM UTC
Timeline · 1 update
- monitoring · Aug 18, 2026, 05:50 PM UTC
  
  Winning with Five9 in the Commercial and Mid-Market Space jhernandez Tue, 08/18/2026 - 10:50 Winning in the commercial and mid-market space takes more than a great product - it takes the right playbook. This webinar brings together members of the Five9 Partner Sales and Sales teams for a candid look at what's working right now. We'll share real win stories from commercial and mid-market deals, breaking down what made them successful and where the opportunities are today — proof that Five9 is a strong fit well beyond enterprise. You'll get practical guidance on how to engage effectively with Five9 teams throughout the sales cycle, from initial qualification to close. We'll also cover what Five9 looks for in a strong partner-sourced opportunity, how to position against the competition, and the resources and support available to help you win. Expect actionable takeaways you can apply to your own pipeline immediately, plus time for live Q&A with the presenters. Partners will leave with a clearer view of the commercial and mid-market landscape and concrete steps to bring more wins across the finish line. Privacy Policy Five9 Only Form Headline Register Register Now 2026-Q3-NAM-AP-Partner-Amplify-Sept-22-Webinar Zoom 963 6501 8353 https://www.five9.com/registration/webinar-thank-you?thanks&id=95389 Off Tuesday, September 22, 2026 - 9:00 am PT Webinars List Hide Date/Time 0
Latest: Winning with Five9 in the Commercial and Mid-Market Space jhernandez Tue, 08/18/2026 - 10:50 Winning in the commercial and mid-market space takes more than a great product - it tak…
Powering CX: Five9 and Level AI

Ongoing ● 32d 17h

Started Aug 12, 2026, 03:50 PM UTC
Timeline · 1 update
- monitoring · Aug 12, 2026, 03:50 PM UTC
  
  Powering CX: Five9 and Level AI jhernandez Wed, 08/12/2026 - 08:50 This session features Level AI, and it's built for partners across LATAM and Canada who want to understand how our partnership and integrations can open new opportunities. What we'll cover: The Five9 + Level AI partnership — what it means for you and your customers A closer look at the integrations and the use cases they unlock Resources to help you position and sell with confidence Live Q&A — bring your questions Privacy Policy Five9 Only Form Headline Register Now Register 2026-Q3-LATAM-AP-Channel-powering-cx-with-levelai-Webinar Zoom 999 8220 5973 https://www.five9.com/registration/webinar-thank-you?thanks&id=95389 Off Wednesday, August 26, 2026 - 9:30 am PT Webinars List Hide Date/Time 0
Latest: Powering CX: Five9 and Level AI jhernandez Wed, 08/12/2026 - 08:50 This session features Level AI, and it's built for partners across LATAM and Canada who want to understand how ou…
Book a Meeting. Let’s Elevate Your CX

Ongoing ● 45d 14h

Started Jul 30, 2026, 07:07 PM UTC
Timeline · 1 update
- monitoring · Jul 30, 2026, 07:07 PM UTC
  
  Book a Meeting. Let’s Elevate Your CX privera Thu, 07/30/2026 - 12:07 Book a Meeting. Let’s Elevate Your CX Five9: The Intelligent CX Platform powered by Genius AI See how leading brands are transforming CX with Five9. With our Intelligent CX Platform, powered by Genius AI, you can bring The New CX to life with practical innovations, measurable results, and a seamless customer experience. Why Five9: Embedded AI for more intuitive interactions Smarter CRM integrations that give agents the full picture 24/7 global support and trusted expertise Pick a time that works for you — or call 1-800-553-8159 to talk with a Five9 expert now. Meet on your schedule. Choose the date and time that work best for you, and we’ll take care of the rest. Book a Meeting with a Five9 Expert All fields are required. By entering my contact information and clicking on “Contact Us”, I agree to Five9’s Terms and Conditions and acknowledge that I have read Five9’s Privacy Policy. I also consent to receive emails, telephone calls, and/or text messages from Five9, including regarding Five9’s products and services, at the email address, phone number or other information provided. By providing a telephone number and submitting this form, I consent to being contacted by SMS text message. Message & data rates may apply. I can reply STOP to opt-out of further messaging. I also understand that phone calls and text messages may be autodialed and/or involve the use of artificial/prerecorded voice messages. My consent is not a condition of purchase of any Five9 product or service. Not ? Click Here.
Latest: Book a Meeting. Let’s Elevate Your CX privera Thu, 07/30/2026 - 12:07 Book a Meeting. Let’s Elevate Your CX Five9: The Intelligent CX Platform powered by Genius AI See how leading …

+5 more ongoing incidents — sign up free to track them all.

Recent outages & incidents

Past 90 days

Five9 Voice AI Agents: What's New, How It Works, and What It Means for Your Customers

Resolved 50d 3h

Started Jul 01, 2026, 01:57 PM UTC · Resolved Aug 20, 2026, 05:15 PM UTC
Timeline · 1 update
- monitoring · Jul 01, 2026, 01:57 PM UTC
  
  Introducing Five9 AI Agents: The Future of Intelligent Customer Engagement jhernandez Wed, 07/01/2026 - 06:57 Image Sarika Prasad Director, Product Marketing, Five9 Join us for an exclusive Five9 Amplify partner webinar as we introduce Five9 AI Agents, our newest innovation designed to transform customer engagement with intelligent, AI-powered automation. Learn what AI Agents are, the business challenges they solve, and how they complement human agents to deliver faster resolutions, personalized experiences, and greater operational efficiency. This session will provide partners with an exclusive look at the technology, ideal use cases, key differentiators, and positioning guidance to help you confidently discuss Five9 AI Agents with customers. This session promises to leave attendees with the knowledge and tools needed to capitalize on this exciting new opportunity. Privacy Policy Five9 Only Form Headline Register Now Register 2026-Q3-NAM-AP-Partner-Amplify-August-20-Webinar Zoom 927 1929 5440 https://www.five9.com/registration/webinar-thank-you?thanks&id=95389 Off Thursday, August 20, 2026 - 9:00 am PT Webinars List Hide Date/Time 0
Latest: Introducing Five9 AI Agents: The Future of Intelligent Customer Engagement jhernandez Wed, 07/01/2026 - 06:57 Image Sarika Prasad Director, Product Marketing, Five9 Join us for an …

See the full Five9 outage history

10 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 9 incidents View full outage history →

The 2026 New Era of CX Awards: Winners Revealed Ongoing

Started Sep 08, 2026, 05:30 PM UTC · ● 5d 15h
Mastering the Art of the Prompt: How to Build, Test, and Optimize in Agent Assist Ongoing

Started Aug 20, 2026, 04:11 PM UTC · ● 24d 17h
Winning with Five9 in the Commercial and Mid-Market Space Ongoing

Started Aug 18, 2026, 05:50 PM UTC · ● 26d 15h
Powering CX: Five9 and Level AI Ongoing

Started Aug 12, 2026, 03:50 PM UTC · ● 32d 17h
Book a Meeting. Let’s Elevate Your CX Ongoing

Started Jul 30, 2026, 07:07 PM UTC · ● 45d 14h
Beyond Monitoring & Coaching: Unlocking New Value From AQM Ongoing

Started Jul 30, 2026, 02:40 PM UTC · ● 45d 18h
Stopping Fraud Before It Stops You: How Financial Services Leaders Are Winning the Fight Ongoing

Started Jul 07, 2026, 02:19 PM UTC · ● 68d 18h
No More Friction: Five9 Epic Fusion and the Future of Intelligent Patient Access Ongoing

Started Jul 06, 2026, 05:29 PM UTC · ● 69d 15h