Is Five9 down?

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Current status
Five9 has degraded performance

8 active incidents: AI at the Moment of Experience, Quality at Scale: How Gen AI-Powered Quality Management Tra… · +6 more

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Official status page: https://www.five9.com/trust/system-status · Polled every 5 minutes · 0 components tracked

Real-time Five9 status, recent outages, and incident history — pulled directly from Five9's official status page at https://www.five9.com/trust/system-status every 5 minutes. Pingoru tracks 0 Five9 services and has captured 8 incidents in the last 90 days (91.11% uptime). Get email, Slack, Discord, or webhook alerts the moment Five9 reports a new incident — free for 5 monitors, no credit card.

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Five9 uptime 91.11% uptime · past 90 days
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Recent outages & incidents

Past 7 days
  1. AI at the Moment of Experience
    Ongoing ● 5d 3h
    Started Apr 24, 2026, 01:41 PM UTC
    1 update · show timeline
    • monitoring · Apr 24, 2026, 01:41 PM UTC

      <span>AI at the Moment of Experience </span> <span><span>jhernandez</span></span> <span><time datetime="2026-04-24T06:41:16-07:00" title="Friday, April 24, 2026 - 6:41 am">Fri, 04/24/2026 - 06:41</time> </span> <div class="paragraph--type--presenters__container"> <div class="paragraph--presenters col-sm-6 mb-5"> <div class="presenters__headshot"> <span><div> <div class="field_media_image"> <div class="visually-hidden">Image</div> <div> <img alt="Speaker" height="610" src="https://www.five9.com/sites/default/files/styles/responsive_max/public/2026-04/Screenshot%202026-04-24%20at%209.51.34%E2%80%AFAM.png.webp?itok=7vRKW5nn" width="634" /> </div> </div> </div> </span> </div> <div class="presenters__details"> <h4 class="presenters__name"> <span>Anthony Sorensen</span> </h4> <h5 class="presenters__title"> <span>SVP, CIO, Five9 </span> </h5> </div> <div class="presenters__logo"> </div> </div> <div class="paragraph--presenters col-sm-6 mb-5"> <div class="presenters__headshot"> <span><div> <div class="field_media_image"> <div class="visually-hidden">Image</div> <div> <img alt="Speaker " height="530" src="https://www.five9.com/sites/default/files/styles/responsive_max/public/2026-04/Screenshot%202026-04-24%20at%209.53.38%E2%80%AFAM.png.webp?itok=hVMgaIst" width="558" /> </div> </div> </div> </span> </div> <div class="presenters__details"> <h4 class="presenters__name"> <span>Anna Baird</span> </h4> <h5 class="presenters__title"> <span>Independent Advisor, Cocoon Advisory Limited</span> </h5> </div> <div class="presenters__logo"> </div> </div> </div> <div class="text-long"><div><p>As AI adoption accelerates, enterprises are moving beyond experimentation and focusing on applying AI where it matters most, at the moment of customer interaction. This event will explore how organizations are using AI to improve decision-making, enhance customer experience, and drive operational efficiency in real time.&nbsp;</p></div><div><p>This executive-level virtual fireside chat will feature Anna Baird and Five9 CIO Tony Sorensen in a discussion about how AI is reshaping the way organizations operate and engage customers. The conversation will focus on practical challenges and opportunities, including workforce enablement, adoption, and the translation of AI initiatives into measurable outcomes.&nbsp;</p></div><div><p>The session is designed to provide senior leaders with a clear perspective on what it takes to move from AI strategy to execution, while maintaining a strong focus on the human element of customer engagement.&nbsp;</p></div></div> <div class="field_privacy_policy"> <div>Privacy Policy</div> <div>Five9 Only</div> </div> <div class="field_form_headline"> <div>Form Headline</div> <div>Register Now </div> </div> <span>Register </span> <span>2026-Q2-US-ACS-FM-AI-at-Moment-of-Experience-Webinar</span> <span>Zoom</span> <span>979 6259 4955</span> <a href="https://www.five9.com/registration/webinar-thank-you?thanks&amp;id=95389">https://www.five9.com/registration/webinar-thank-you?thanks&amp;id=95389</a> <span>Off</span> <span><time datetime="2026-05-28T16:00:00Z">Thursday, May 28, 2026 - 9:00 am</time> </span> <span>PT</span> <div class="field_webinars_list"> <div>Webinars List</div> <div> <div> <div class="paragraph paragraph--type--webinar-list paragraph--view-mode--default"> <div class="field_webinar_hide_date"> <div>Hide Date/Time</div> <div>0</div> </div> </div> </div> </div> </div>

    Latest: <span>AI at the Moment of Experience </span> <span><span>jhernandez</span></span> <span><time datetime="2026-04-24T06:41:16-07:00" title="Friday, April 24, 2026 - 6:41 am">Fri, 04/…

See the full Five9 outage history

7 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 30 days · 2 incidents
  • AI at the Moment of Experience Ongoing
    Started Apr 24, 2026, 01:41 PM UTC · ● 5d 3h
  • Quality at Scale: How Gen AI-Powered Quality Management Transforms Every Agent, Every Call, Every Time. Ongoing
    Started Apr 08, 2026, 06:47 PM UTC · ● 20d 22h

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Frequently asked questions

What is Five9's uptime?
Over the last 90 days, Five9 reported 91.11% uptime on its official status page. That figure is calculated from the public incident timeline at https://www.five9.com/trust/system-status — each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see Five9's uptime history rolling forward in real time.
Has Five9 had outages in 2026?
Five9 has had zero incidents reported on its status page so far in 2026 — that's the official record. Pingoru tracks the page every 5 minutes; if a new incident appears, we'll capture it within that window.
When was the last Five9 outage?
Pingoru hasn't recorded any Five9 incidents within our retention window. That doesn't mean Five9 has never had an outage — only that we haven't seen a new one cross our 5-minute polling cycle in the period we display. Sign up free and you'll be alerted on the first one we do detect.
How often does Five9 have outages?
Five9 has been quiet over the last 90 days — fewer than one reported incident per month. Sign up free to be alerted the moment that changes.
Where is Five9's status page?
Five9's official status page is https://www.five9.com/trust/system-status. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on — so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.
Is Five9 down right now?
Five9 has degraded performance. Pingoru checks the official status page every 5 minutes and flips this headline the moment Five9 reports a change. Current status is based on 0 tracked services.
How does Pingoru know if Five9 is down?
We read https://www.five9.com/trust/system-status directly, using Five9's own status page. If the vendor reports an incident, you see it within one check cycle — not after someone manually marks the page as down.
Where can I get notified when Five9 has an outage?
Create a free Pingoru account and add Five9 as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.
Five9's status page says the service is up, but I'm having issues — what's wrong?
Three common reasons: • A real Five9 incident that hasn't been acknowledged on their public status page yet — vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers — these rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real Five9 issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.
Where does Pingoru get the official Five9 status?
We use Five9's own status page at https://www.five9.com/trust/system-status and cross-reference their homepage (https://www.five9.com). Nothing is read in a way the vendor hasn't explicitly made public — we use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.
What does "Degraded" mean?
Five9 is reporting degraded performance — services are up but slower than usual, or a subset of requests is failing.

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