SIGN IT - Increased 500 and timeout errors

Update timeline

1. investigating Feb 13, 2026, 09:23 AM UTC

   We are currently experiencing increased 500 and timeout errors in SIGN IT. This may result in degraded performance and delayed responses for some requests. Our team is investigating the issue with high priority. We will provide an update as soon as more information is available. Thank you for your patience.

2. investigating Feb 13, 2026, 01:17 PM UTC

   Our team remains fully engaged in resolving the incident affecting SIGN IT. We continue to investigate the root cause of the increased 500 and timeout errors while actively implementing measures to stabilize the system. Mitigation steps are in place, and we are closely monitoring the situation to restore normal service quality as quickly as possible. We understand the impact this may have and appreciate your patience. Further updates will follow once new information becomes available.

3. investigating Feb 13, 2026, 05:25 PM UTC

   Our team continues to actively work on and monitor the situation regarding increased 500 and timeout errors in SIGN IT. The measures implemented earlier today have led to improvements. While the issue is not yet fully resolved, overall stability has improved. We are continuing to implement further optimizations while closely observing system behavior. We will provide additional updates if necessary.

4. resolved Feb 13, 2026, 08:05 PM UTC

   The previously observed increase in 500 and timeout errors in SIGN IT has been resolved. Service performance has returned to normal levels, and all systems are operating as expected. We will continue to monitor the situation closely to ensure ongoing stability and consistent service quality. Thank you for your patience and understanding.