Firmhouse incident

Email sending delayed

Critical Resolved View vendor source →

Firmhouse experienced a critical incident on June 22, 2023 affecting Portal and Main Platform, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2023, 06:33 PM UTC
Resolved
Jun 22, 2023, 08:02 PM UTC
Duration
1h 28m
Detected by Pingoru
Jun 22, 2023, 06:33 PM UTC

Affected components

Portal and Main Platform

Update timeline

  1. identified Jun 22, 2023, 06:33 PM UTC

    Our email provider is experiencing downtime which is why email sending is delayed. Klaviyo and custom SMTP setups are not impacted.

  2. resolved Jun 22, 2023, 08:02 PM UTC

    Problems with sending emails have been resolved! Sorry for the trouble.