Firmhouse incident

Missing orders in Shopify

Minor Resolved View vendor source →

Firmhouse experienced a minor incident on August 28, 2023 affecting Portal and Main Platform, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2023, 09:19 AM UTC
Resolved
Aug 29, 2023, 09:29 AM UTC
Duration
1d
Detected by Pingoru
Aug 28, 2023, 09:19 AM UTC

Affected components

Portal and Main Platform

Update timeline

  1. investigating Aug 28, 2023, 09:19 AM UTC

    We are investigating an issue that there are missing orders in Shopify from today's scheduled order run.

  2. identified Aug 28, 2023, 09:35 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 28, 2023, 12:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 29, 2023, 09:29 AM UTC

    This incident has been resolved.