Firmhouse incident

Delays in order generation

Minor Resolved View vendor source →

Firmhouse experienced a minor incident on November 14, 2023 affecting Portal and Main Platform, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2023, 08:15 AM UTC
Resolved
Nov 14, 2023, 11:58 AM UTC
Duration
3h 42m
Detected by Pingoru
Nov 14, 2023, 08:15 AM UTC

Affected components

Portal and Main Platform

Update timeline

  1. investigating Nov 14, 2023, 08:15 AM UTC

    We are seeing delays in order generation this EU morning. We are investigating the cause and ensuring daily orders are generated as soon as possible.

  2. monitoring Nov 14, 2023, 08:29 AM UTC

    All backlogged orders have been generated and we're monitoring the situation and doing sanity checks.

  3. resolved Nov 14, 2023, 11:58 AM UTC

    We've confirmed that all backlogged orders have been generated in Firmhouse. If you have any integrations - like Shopify - connected it is good to verify if all orders where also pushed to your integrated systems. We will now close this incident.