Firmhouse experienced a notice incident on January 4, 2024 affecting Portal and Main Platform, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 04, 2024, 10:59 AM UTC
We are investigating reports of Klaviyo events not being sent or received correctly
- monitoring Jan 04, 2024, 12:45 PM UTC
Events were being rejected by Klaviyo's API. Presumably due to security settings on Klaviyo's end incorrectly rejecting API calls from our server. We resolved this by accessing Klaviyo from a different host and are monitoring the situation. We are reaching out to Klaviyo to figure out why these API calls were rejected and how we can prevent something like this from happening again.
- resolved Jan 05, 2024, 12:05 PM UTC
We've been in touch with Klaviyo and have been seeing stable deliverability since monitoring this issue. Our team is working on additional measures to further improve the resilience against API issues at Klaviyo.