Firmhouse incident

Partially delayed billing cycle delayed

Notice Resolved View vendor source →

Firmhouse experienced a notice incident on January 5, 2024 affecting Portal and Main Platform, lasting 4h 9m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2024, 07:59 AM UTC
Resolved
Jan 05, 2024, 12:09 PM UTC
Duration
4h 9m
Detected by Pingoru
Jan 05, 2024, 07:59 AM UTC

Affected components

Portal and Main Platform

Update timeline

  1. identified Jan 05, 2024, 07:59 AM UTC

    We have noticed a delay in processing this night's billing cycle for a subset of merchants. Our team is working on a fix.

  2. resolved Jan 05, 2024, 12:09 PM UTC

    This morning at around 10:00 CET, we successfully processed the remaining billing cycle for the subset of merchants that were affected by the delay last night.