Firmhouse incident

Partial downtime of platform

Major Resolved View vendor source →

Firmhouse experienced a major incident on March 17, 2024 affecting Portal and Main Platform and Checkout & Self Service Center and 1 more component, lasting 4h 31m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2024, 10:54 AM UTC
Resolved
Mar 17, 2024, 03:25 PM UTC
Duration
4h 31m
Detected by Pingoru
Mar 17, 2024, 10:54 AM UTC

Affected components

Portal and Main PlatformCheckout & Self Service CenterAPI

Update timeline

  1. investigating Mar 17, 2024, 10:54 AM UTC

    We are currently investigating this issue.

  2. identified Mar 17, 2024, 10:58 AM UTC

    We've identified a problem with a database follower. We are implementing a mitigation.

  3. monitoring Mar 17, 2024, 11:05 AM UTC

    We have implemented a mitigating solution and are monitoring.

  4. monitoring Mar 17, 2024, 11:10 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 17, 2024, 03:25 PM UTC

    This incident has been resolved.