Firmhouse incident

Degraded performance after database maintenance

Minor Resolved View vendor source →

Firmhouse experienced a minor incident on June 25, 2024 affecting Portal and Main Platform and Checkout & Self Service Center and 1 more component, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2024, 01:04 AM UTC
Resolved
Jun 25, 2024, 03:25 AM UTC
Duration
2h 21m
Detected by Pingoru
Jun 25, 2024, 01:04 AM UTC

Affected components

Portal and Main PlatformCheckout & Self Service CenterAPI

Update timeline

  1. identified Jun 25, 2024, 01:04 AM UTC

    We're noticing a degraded performance after our scheduled database maintenance. We are currently working on a solution.

  2. monitoring Jun 25, 2024, 02:59 AM UTC

    A fix has been implemented and we are catching up with any delayed processing. Some outgoing webhooks were delayed in their delivery and are now being processed.

  3. resolved Jun 25, 2024, 03:25 AM UTC

    Everything is running as expected again.