Firmhouse incident

Order generation in Shopify delayed for some orders

Firmhouse experienced a notice incident on September 19, 2024 affecting Portal and Main Platform, lasting 6h 16m. The incident has been resolved; the full update timeline is below.

Started: Sep 19, 2024, 07:24 AM UTC
Resolved: Sep 19, 2024, 01:40 PM UTC
Duration: 6h 16m
Detected by Pingoru: Sep 19, 2024, 07:24 AM UTC

Affected components

Portal and Main Platform

Update timeline

investigating Sep 19, 2024, 07:24 AM UTC

We're investigating automated reports that not all orders are generated in Shopify.
monitoring Sep 19, 2024, 08:04 AM UTC

We've pushed all delayed orders to Shopify. We are working on identifying the root cause of these orders not being pushes sooner.
resolved Sep 19, 2024, 01:40 PM UTC

The issue causing delays with Shopify orders has been resolved. We're in touch with Shopify to prevent future delays.