Firmhouse experienced a minor incident on October 3, 2024 affecting Portal and Main Platform and Checkout & Self Service Center and 1 more component, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Portal and Main PlatformCheckout & Self Service CenterAPI
Update timeline
- identified Oct 03, 2024, 09:33 AM UTC
Merchants using Mollie as payment provider may see a decline in successful payments as the Mollie API has a reduced availability. We are following the situation as it emerges at Mollie (https://status.mollie.com/cm1t3ewbv0021jk820z1ells7) and will update you accordingly.
- monitoring Oct 03, 2024, 09:52 AM UTC
A fix has been implemented by Mollie, we're seeing payment getting through again. We're monitoring the situation.
- resolved Oct 03, 2024, 11:50 AM UTC
This incident has been resolved.