Ongoing since 04:22 AM UTC, affecting Metro Ethernet - Copper and Voice trunking and 1 more.
The cause of this outage has been identified as a fault with network switching equipment at our datacentre. The affected equipment has been restarted and internet and telephony services have been restored. We are now monitoring the network to confirm services remain stable. Most connections and handsets will have reconnected automatically. If you are still experiencing issues, please power cycle your router or phone equipment, and contact our support team if the problem persists. We apologise for the disruption and will provide a further update once monitoring is complete.
Affected components
Update timeline
- investigating Nov 05, 2026, 04:22 AM UTC
We are currently experiencing an outage affecting multiple services including internet and telephony. An engineer has been dispatched to investigate and restore services as quickly as possible. We apologise for the disruption and will provide our next update within 45 minutes.
- monitoring Nov 05, 2026, 05:06 AM UTC
The cause of this outage has been identified as a fault with network switching equipment at our datacentre. The affected equipment has been restarted and internet and telephony services have been restored. We are now monitoring the network to confirm services remain stable. Most connections and handsets will have reconnected automatically. If you are still experiencing issues, please power cycle your router or phone equipment, and contact our support team if the problem persists. We apologise for the disruption and will provide a further update once monitoring is complete.
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