Fini AI incident

Elevated Errors in Intercom Integration

Minor Resolved View vendor source →

Fini AI experienced a minor incident on June 12, 2025 affecting Chat Integrations with CRMs, lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:07 PM UTC
Resolved
Jun 12, 2025, 09:36 PM UTC
Duration
3h 29m
Detected by Pingoru
Jun 12, 2025, 06:07 PM UTC

Affected components

Chat Integrations with CRMs

Update timeline

  1. identified Jun 12, 2025, 06:07 PM UTC

    Elevated Errors in Intercom Integration

  2. resolved Jun 12, 2025, 09:36 PM UTC

    Google cloud had an outage from 6:45am PT 12th June to 2pm PT 12th June which led to Fini not responding to customer chats during this period. This outage has now been resolved