Fini AI incident

Critical: Elevated Errors in Zendesk Integration

Minor Resolved View vendor source →

Fini AI experienced a minor incident on January 16, 2025 affecting Chat Integrations with CRMs, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2025, 07:32 PM UTC
Resolved
Jan 16, 2025, 08:15 PM UTC
Duration
42m
Detected by Pingoru
Jan 16, 2025, 07:32 PM UTC

Affected components

Chat Integrations with CRMs

Update timeline

  1. identified Jan 16, 2025, 07:32 PM UTC

    Critical: Elevated Errors in Zendesk Integration

  2. identified Jan 16, 2025, 07:59 PM UTC

    We are seeing rate limiting errors for some specific customers using Zendesk Chat. Not all customers have been affected.

  3. resolved Jan 16, 2025, 10:45 PM UTC

    This incident occured due to Zendesk rate limits for a small set of customers, this has been identified and resolved.