Fini AI incident

Elevated Errors in Zendesk Integration

Major Resolved View vendor source →

Fini AI experienced a major incident on January 30, 2025 affecting Chat Integrations with CRMs, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2025, 11:08 PM UTC
Resolved
Jan 31, 2025, 12:03 AM UTC
Duration
54m
Detected by Pingoru
Jan 30, 2025, 11:08 PM UTC

Affected components

Chat Integrations with CRMs

Update timeline

  1. identified Jan 30, 2025, 11:08 PM UTC

    Elevated Errors in Zendesk Integration

  2. resolved Jan 31, 2025, 12:03 AM UTC

    429 rate limits errors from Zendesk. This incident has now been resolved