FingerprintJS experienced a minor incident on October 20, 2025 affecting Identification (Identification - Global (US)) and Smart Signals (Smart Signals - Global (US)) and 1 more component, lasting 5h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Identification (Identification - Global (US))Smart Signals (Smart Signals - Global (US))Server API (Server API - Global (US))Webhooks (Webhooks)Web (Dashboard)
Update timeline
- investigating Oct 20, 2025, 06:47 AM UTC
Majority of our services in the US region are currently being impacted by an underlying issue with a vendor that we are actively investigating.
- resolved Oct 20, 2025, 11:59 AM UTC
We are now fully back to normal operation.