FingerprintJS experienced a minor incident on November 18, 2025 affecting Identification (Identification - Global (US)) and Identification (Identification - Europe) and 1 more component, lasting 2h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:30 PM UTC
We are currently experiencing degraded performance on our custom subdomains infrastructure. A small subset of requests may see increased latency or intermittent errors. This is likely caused by service interruptions from Cloudflare. Our core API endpoints remain fully operational.
- resolved Nov 18, 2025, 02:49 PM UTC
The incident impacting custom subdomains infrastructure has been resolved. Cloudflare has mitigated their underlying issue and our traffic, error rates, and latency for custom subdomains have returned to normal levels. Our core API endpoints were unaffected throughout. We will continue to monitor, but no further impact is expected.