Finale Inventory Outage History

Finale Inventory is up right now

Finale Inventory had 6 outages in the last 2 years totaling 22h 13m of downtime — averaging 0.2 incidents per month.

There were 6 Finale Inventory outages since June 20, 2025 totaling 22h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.finaleinventory.com

Major March 30, 2026

Authentication failures

Detected by Pingoru
Mar 30, 2026, 02:40 PM UTC
Resolved
Mar 30, 2026, 03:39 PM UTC
Duration
58m
Timeline · 2 updates
  1. identified Mar 30, 2026, 02:40 PM UTC

    We are aware of an authentication issue with the Descartes Global Authentication Portal that is preventing some customers from accessing the Finale Inventory application. These errors are intermittent, so, we suggest to keep trying to login until it succeeds. Our teams are actively working on a fix, and we apologize for the inconvenience.

  2. resolved Mar 30, 2026, 03:39 PM UTC

    Login is resolved for all customers, in case of questions, please submit a ticket to our support team.

Read the full incident report →

Notice October 20, 2025

Degraded integration performance

Detected by Pingoru
Oct 20, 2025, 01:54 PM UTC
Resolved
Oct 20, 2025, 09:52 PM UTC
Duration
7h 57m
Timeline · 7 updates
  1. identified Oct 20, 2025, 01:54 PM UTC

    We are investigating issues affecting report generation, integrations, and barcode scanner syncing. Some customers may experience delays or failed syncs. Our team is actively working to identify the cause and restore normal operation. For further inquiries, please contact [email protected]

  2. identified Oct 20, 2025, 02:40 PM UTC

    Most errors appear to be related to an ongoing incident from AWS, see https://health.aws.amazon.com/health/status?path=open-issues We are throttling automatic integration tasks at least over the next hour to allow our system to recover. We will continue to monitor the incident at AWS and restart services as needed.

  3. monitoring Oct 20, 2025, 04:25 PM UTC

    Amazon has provided an update that most services are recovering, see https://health.aws.amazon.com/health/status?path=service-history: "Oct 20 9:13 AM PDT We have taken additional mitigation steps to aid the recovery of the underlying internal subsystem responsible for monitoring the health of our network load balancers and are now seeing connectivity and API recovery for AWS services. We have also identified and are applying next steps to mitigate throttling of new EC2 instance launches. We will provide an update by 10:00 AM PDT." We have restarted automatic integration tasks and will continue to monitor them as the system comes back online.

  4. identified Oct 20, 2025, 04:54 PM UTC

    After restarting integrations, we are still seeing errors from many of our integration partners (specifically Amazon, ShipStation, and Shopify). Integration tasks can be triggered manually, but we are disabling automatic integration tasks again until Amazon has resolved the incident on their end.

  5. monitoring Oct 20, 2025, 05:56 PM UTC

    We have re-enabled integrations and are not seeing errors. We will continue to monitor the system as it comes back online to full capacity.

  6. monitoring Oct 20, 2025, 06:39 PM UTC

    We have observed several delays in our job processing code, used for UI imports and our Android scanner. We are still investigating, but are restarting customer accounts to mitigate this issue. Also, we are still seeing increased latency for several integration partners as well as our cloud provider, AWS. To mitigate the impact of this on our system, we have restarted integration tasks again which will throttle integration task runs over the next hour.

  7. resolved Oct 20, 2025, 09:52 PM UTC

    All systems appear to have returned to normal operation. Please reach out to support ([email protected]) if you continue to experience disruptions with your account.

Read the full incident report →

Notice October 18, 2025

Temporary Pause in Integrations

Detected by Pingoru
Oct 18, 2025, 03:19 PM UTC
Resolved
Oct 18, 2025, 05:06 PM UTC
Duration
1h 46m
Timeline · 3 updates
  1. identified Oct 18, 2025, 03:19 PM UTC

    We've identified one of our replica databases in an unhealthy state, which began causing application slowness. To prevent a broader impact, we have temporarily paused all integration tasks and are rebooting the affected database. Integrations will resume shortly, and we are actively monitoring the situation.

  2. monitoring Oct 18, 2025, 04:13 PM UTC

    We have resumed the integration tasks and continue monitoring the system.

  3. resolved Oct 18, 2025, 05:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 30, 2025

Etsy push stock is down

Detected by Pingoru
Sep 30, 2025, 03:44 PM UTC
Resolved
Oct 01, 2025, 01:53 AM UTC
Duration
10h 8m
Timeline · 3 updates
  1. investigating Sep 30, 2025, 03:44 PM UTC

    We are currently investigating the issue. Starting Monday September 30th at 11:41 AM PT, push stock tasks started failing to update listings. This was caused by a change on Etsy's side. Etsy's API started telling us that the reason our update requests are failing is that "All offerings need readiness state".

  2. identified Sep 30, 2025, 09:51 PM UTC

    Currently testing a fix for the issue.

  3. resolved Oct 01, 2025, 01:53 AM UTC

    This incident has been resolved. It may take up to 24 hours to fully return to normal due to Etsy having Daily API rate limits.

Read the full incident report →

Notice August 15, 2025

Billing page unavailable

Detected by Pingoru
Aug 15, 2025, 12:44 PM UTC
Resolved
Aug 15, 2025, 01:14 PM UTC
Duration
30m
Timeline · 2 updates
  1. identified Aug 15, 2025, 12:44 PM UTC

    We are investigating an issue affecting the billing page. A fix is being worked on now - we hope to see billing back online within an hour.

  2. resolved Aug 15, 2025, 01:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 20, 2025

Issue saving entities (orders, products, etc) due to library upgrade

Detected by Pingoru
Jun 20, 2025, 02:38 PM UTC
Resolved
Jun 20, 2025, 03:29 PM UTC
Duration
50m
Timeline · 3 updates
  1. identified Jun 20, 2025, 02:38 PM UTC

    We are aware of an issue saving entities (orders, products) that have whitespace in their ID. This was due to an upgrade to one of our libraries responsible for encoding URLs. We are rolling this change back now, and expect the issue to be fixed within the next half hour.

  2. monitoring Jun 20, 2025, 03:03 PM UTC

    We have shipped out a fix and are monitoring the results. Please refresh your screen. If you are continuing to have issues, please reach out to customer support.

  3. resolved Jun 20, 2025, 03:29 PM UTC

    This incident has been resolved.

Read the full incident report →