Finale Inventory incident

Issue saving entities (orders, products, etc) due to library upgrade

Major Resolved View vendor source →

Finale Inventory experienced a major incident on June 20, 2025, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2025, 02:38 PM UTC
Resolved
Jun 20, 2025, 03:29 PM UTC
Duration
50m
Detected by Pingoru
Jun 20, 2025, 02:38 PM UTC

Update timeline

  1. identified Jun 20, 2025, 02:38 PM UTC

    We are aware of an issue saving entities (orders, products) that have whitespace in their ID. This was due to an upgrade to one of our libraries responsible for encoding URLs. We are rolling this change back now, and expect the issue to be fixed within the next half hour.

  2. monitoring Jun 20, 2025, 03:03 PM UTC

    We have shipped out a fix and are monitoring the results. Please refresh your screen. If you are continuing to have issues, please reach out to customer support.

  3. resolved Jun 20, 2025, 03:29 PM UTC

    This incident has been resolved.