Finale Inventory Outage History
Finale Inventory is up right nowPingoru has recorded 50 incidents for Finale Inventory: 3 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 520 (0%) |
Incidents, newest first
Notice June 29, 2026 Database outage 2h 16m
Started Jun 29, 2026, 07:34 PM UTC· resolved Jun 29, 2026, 09:51 PM UTC
- identified Jun 29, 2026, 07:34 PM UTC
We have identified an issue affecting our primary database. We have been working to identify the cause and are working to return the application to a working state.
- monitoring Jun 29, 2026, 07:52 PM UTC
We have reverted all recently shipped code and have turned on integrations. Integrations will come online over the next two hours. We are continuing to monitor our database during that time.
- monitoring Jun 29, 2026, 09:30 PM UTC
We are continuing to monitor the database. Integration tasks are still coming online and database load appears to be back to normal.
- resolved Jun 29, 2026, 09:51 PM UTC
Integration tasks are fully online. This incident should be resolved.
Notice May 23, 2026 Scheduled database maintenance causing system-wide outage 1h 8m
Started May 23, 2026, 12:49 AM UTC· resolved May 23, 2026, 01:57 AM UTC
- identified May 23, 2026, 12:49 AM UTC
We are starting a scheduled database maintenance period at 9pm Eastern which will last around 2 hours. The system will become unavailable for at least 15 minutes during this time.
- resolved May 23, 2026, 01:57 AM UTC
The migration has completed. Integrations are coming online slowly over the next hour.
Major March 30, 2026 Authentication failures 58m
Started Mar 30, 2026, 02:40 PM UTC· resolved Mar 30, 2026, 03:39 PM UTC
- identified Mar 30, 2026, 02:40 PM UTC
We are aware of an authentication issue with the Descartes Global Authentication Portal that is preventing some customers from accessing the Finale Inventory application. These errors are intermittent, so, we suggest to keep trying to login until it succeeds. Our teams are actively working on a fix, and we apologize for the inconvenience.
- resolved Mar 30, 2026, 03:39 PM UTC
Login is resolved for all customers, in case of questions, please submit a ticket to our support team.
Notice October 20, 2025 Degraded integration performance 7h 57m
Started Oct 20, 2025, 01:54 PM UTC· resolved Oct 20, 2025, 09:52 PM UTC
- identified Oct 20, 2025, 01:54 PM UTC
We are investigating issues affecting report generation, integrations, and barcode scanner syncing. Some customers may experience delays or failed syncs. Our team is actively working to identify the cause and restore normal operation. For further inquiries, please contact [email protected]
- identified Oct 20, 2025, 02:40 PM UTC
Most errors appear to be related to an ongoing incident from AWS, see https://health.aws.amazon.com/health/status?path=open-issues We are throttling automatic integration tasks at least over the next hour to allow our system to recover. We will continue to monitor the incident at AWS and restart services as needed.
- monitoring Oct 20, 2025, 04:25 PM UTC
Amazon has provided an update that most services are recovering, see https://health.aws.amazon.com/health/status?path=service-history: "Oct 20 9:13 AM PDT We have taken additional mitigation steps to aid the recovery of the underlying internal subsystem responsible for monitoring the health of our network load balancers and are now seeing connectivity and API recovery for AWS services. We have also identified and are applying next steps to mitigate throttling of new EC2 instance launches. We will provide an update by 10:00 AM PDT." We have restarted automatic integration tasks and will continue to monitor them as the system comes back online.
- identified Oct 20, 2025, 04:54 PM UTC
After restarting integrations, we are still seeing errors from many of our integration partners (specifically Amazon, ShipStation, and Shopify). Integration tasks can be triggered manually, but we are disabling automatic integration tasks again until Amazon has resolved the incident on their end.
- monitoring Oct 20, 2025, 05:56 PM UTC
We have re-enabled integrations and are not seeing errors. We will continue to monitor the system as it comes back online to full capacity.
- monitoring Oct 20, 2025, 06:39 PM UTC
We have observed several delays in our job processing code, used for UI imports and our Android scanner. We are still investigating, but are restarting customer accounts to mitigate this issue. Also, we are still seeing increased latency for several integration partners as well as our cloud provider, AWS. To mitigate the impact of this on our system, we have restarted integration tasks again which will throttle integration task runs over the next hour.
- resolved Oct 20, 2025, 09:52 PM UTC
All systems appear to have returned to normal operation. Please reach out to support ([email protected]) if you continue to experience disruptions with your account.
Notice October 18, 2025 Temporary Pause in Integrations 1h 46m
Started Oct 18, 2025, 03:19 PM UTC· resolved Oct 18, 2025, 05:06 PM UTC
- identified Oct 18, 2025, 03:19 PM UTC
We've identified one of our replica databases in an unhealthy state, which began causing application slowness. To prevent a broader impact, we have temporarily paused all integration tasks and are rebooting the affected database. Integrations will resume shortly, and we are actively monitoring the situation.
- monitoring Oct 18, 2025, 04:13 PM UTC
We have resumed the integration tasks and continue monitoring the system.
- resolved Oct 18, 2025, 05:06 PM UTC
This incident has been resolved.
Minor September 30, 2025 Etsy push stock is down 10h 8m
Started Sep 30, 2025, 03:44 PM UTC· resolved Oct 01, 2025, 01:53 AM UTC
- investigating Sep 30, 2025, 03:44 PM UTC
We are currently investigating the issue. Starting Monday September 30th at 11:41 AM PT, push stock tasks started failing to update listings. This was caused by a change on Etsy's side. Etsy's API started telling us that the reason our update requests are failing is that "All offerings need readiness state".
- identified Sep 30, 2025, 09:51 PM UTC
Currently testing a fix for the issue.
- resolved Oct 01, 2025, 01:53 AM UTC
This incident has been resolved. It may take up to 24 hours to fully return to normal due to Etsy having Daily API rate limits.
Notice August 15, 2025 Billing page unavailable 30m
Started Aug 15, 2025, 12:44 PM UTC· resolved Aug 15, 2025, 01:14 PM UTC
- identified Aug 15, 2025, 12:44 PM UTC
We are investigating an issue affecting the billing page. A fix is being worked on now - we hope to see billing back online within an hour.
- resolved Aug 15, 2025, 01:14 PM UTC
This incident has been resolved.
Major June 20, 2025 Issue saving entities (orders, products, etc) due to library upgrade 50m
Started Jun 20, 2025, 02:38 PM UTC· resolved Jun 20, 2025, 03:29 PM UTC
- identified Jun 20, 2025, 02:38 PM UTC
We are aware of an issue saving entities (orders, products) that have whitespace in their ID. This was due to an upgrade to one of our libraries responsible for encoding URLs. We are rolling this change back now, and expect the issue to be fixed within the next half hour.
- monitoring Jun 20, 2025, 03:03 PM UTC
We have shipped out a fix and are monitoring the results. Please refresh your screen. If you are continuing to have issues, please reach out to customer support.
- resolved Jun 20, 2025, 03:29 PM UTC
This incident has been resolved.
Minor February 23, 2025 [Resolved] Shipment detail screen error 16m
Started Feb 23, 2025, 08:44 PM UTC· resolved Feb 23, 2025, 09:01 PM UTC
- identified Feb 23, 2025, 08:44 PM UTC
We were notified of an issue with a recently shipped code change affecting the shipment details screen. This is preventing users from accessing the shipment detail screen. We are reverting the failed code change now.
- monitoring Feb 23, 2025, 08:56 PM UTC
We have reverted the offending code. If you are still seeing issues, please refresh your screen. We will be deploying a permanent fix within the next 15 minutes.
- resolved Feb 23, 2025, 09:01 PM UTC
This incident has been resolved.
Notice February 17, 2025 Site unavailable due to maintenance 3h 20m
Started Feb 17, 2025, 02:08 AM UTC· resolved Feb 17, 2025, 05:29 AM UTC
- identified Feb 17, 2025, 02:08 AM UTC
Scheduled maintenance on our database is taking longer than expected. We are going to stop and slowly restart all integration tasks to shed load from the system while the database recovers.
- monitoring Feb 17, 2025, 02:14 AM UTC
Maintenance is now complete. We are monitoring the system as it comes back online.
- monitoring Feb 17, 2025, 02:23 AM UTC
All systems appear to have returned to normal. Integrations will continue to slowly restart over the next hour 50 minutes. During this time, some customers may see their automated integration tasks not running. Manual integration tasks are not affected.
- resolved Feb 17, 2025, 05:29 AM UTC
This incident has been resolved.
Notice December 4, 2024 We are currently experiencing an issue with our QuickBooks Online integration 53d 23h
Started Dec 04, 2024, 09:11 PM UTC· resolved Jan 27, 2025, 09:05 PM UTC
- monitoring Dec 04, 2024, 09:11 PM UTC
We are currently experiencing an issue with our QuickBooks Online integration. The issue appears to be on QuickBooks Online's side. It is causing our integrations to suddenly get "name in use" errors.
- resolved Jan 27, 2025, 09:05 PM UTC
This incident has been resolved.