Resolved after 2 hours 22 minutes, on April 13, 2023.
All automated integrations have recovered, and the system appears to be functioning normally.
Update timeline
- investigating Apr 13, 2023, 12:19 PM UTC
Finale started experiencing a service outage at 05:04 PT, we are aware of the issue and working urgently to resolve this. Automated integration tasks are being paused momentarily. Please reach out to [email protected] with questions.
- identified Apr 13, 2023, 12:50 PM UTC
We have identified failure into one of our databases, we are monitoring access to our website. Automated integration tasks are still momentarily paused. Please reach out to [email protected] with questions.
- monitoring Apr 13, 2023, 12:59 PM UTC
We continue monitoring our services. Automated integration tasks are restarting and will take up to two hours for it to run up to normal speed. Please reach out to [email protected] with questions.
- resolved Apr 13, 2023, 02:42 PM UTC
All automated integrations have recovered, and the system appears to be functioning normally.
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