Fieldroutes incident

Issue with Techs Completing Appointments on Mobile

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Resolved after 3 hours 19 minutes, affecting FieldRoutes Mobile, on November 1, 2023.

investigating Nov 01, 2023, 11:01 PM UTC

A fix was pushed live to address the issues.

Started
Nov 01, 2023, 07:47 PM UTC
Resolved
Nov 01, 2023, 11:06 PM UTC
Duration
3h 19m
Detected by Pingoru
Nov 01, 2023, 07:47 PM UTC

Affected components

FieldRoutes Mobile

Update timeline

  1. investigating Nov 01, 2023, 07:47 PM UTC

    When completing appointments techs are seeing the app freeze on a blank white screen. Some have also reported an unending loading circle when saving the appointment.

  2. investigating Nov 01, 2023, 11:01 PM UTC

    A fix was pushed live to address the issues.

  3. resolved Nov 01, 2023, 11:06 PM UTC

    This incident has been resolved.

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