Incident - Authentication Provider Availability

Update timeline

1. resolved Apr 17, 2024, 03:30 PM UTC

   This vendor has completed a rollback and restored service. Authentication to Fieldguide is operating as expected. You may need to log back into the platform if you were logged out during the incident.

2. investigating Apr 17, 2026, 03:19 PM UTC

   A third party vendor for authentication (Okta/Auth0) is experiencing degraded performance, resulting in some users experiencing log in issues. We are working with the vendor to restore service.

3. investigating Apr 17, 2026, 03:25 PM UTC

   A third party vendor for authentication is experiencing degraded service and some users may be unable to log in at the moment. We are working with the vendor.

4. resolved Apr 17, 2026, 03:30 PM UTC

   This vendor has completed a rollback and restored service. Authentication to Fieldguide is operating as expected. You may need to log back into the platform if you were logged out during the incident.