FieldGuide incident

Availability Issues in Canada

Minor Resolved View vendor source →

FieldGuide experienced a minor incident on March 25, 2025 affecting Current status by service (Fieldguide CA Application) and Current status by service (Fieldguide CA Document Sync Service), lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2025, 06:30 PM UTC
Resolved
Mar 25, 2025, 07:23 PM UTC
Duration
53m
Detected by Pingoru
Mar 25, 2025, 06:30 PM UTC

Affected components

Current status by service (Fieldguide CA Application)Current status by service (Fieldguide CA Document Sync Service)

Update timeline

  1. investigating Mar 25, 2025, 06:30 PM UTC

    Impacted users may experience errors when attempting to load the application. We have identified the root cause as an issue with our identification vendor and are working to mitigate the impact.

  2. resolved Mar 25, 2025, 07:23 PM UTC

    Service has been restored by our vendor and functionality in our Canadian region has been restored.