FieldEdge Outage History

FieldEdge is up right now

FieldEdge had 13 outages in the last 2 years totaling 392h 5m of downtime — averaging 0.5 incidents per month.

There were 13 FieldEdge outages since August 20, 2024 totaling 392h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.fieldedge.com

Major July 23, 2026

Microsoft West Outage Impacting FieldEdge Services

Detected by Pingoru
Jul 23, 2026, 04:53 PM UTC
Resolved
Jul 23, 2026, 09:42 PM UTC
Duration
4h 49m
Affected: Site West
Timeline · 2 updates
  1. investigating Jul 23, 2026, 04:53 PM UTC

    FieldEdge is investigating service disruptions that are tied to an Microsoft Azure West Region network issue. Several FieldEdge integrations and services are intermittently impacted by this Microsoft issue. Services that could be impacted include: - Trane Leads - Twilio (phone and messaging) - Online Booking - Leads Panel loading - Proposal Pro Integration - Docusign - PDF Generation We will continue to investigate the disruption and navigate these Microsoft impacts.

  2. resolved Jul 23, 2026, 09:42 PM UTC

    FieldEdge has received confirmation from Microsoft that all service disruptions have been resolved. We have verified that all FieldEdge and partner impacted services are operating normally. If you are still experiencing issues with any FieldEdge service, please reach out to FieldEdge support to report the issue. Thank you, The FieldEdge Team

Read the full incident report →

Minor April 30, 2026

Isolated Performance Degradation

Detected by Pingoru
Apr 30, 2026, 01:52 PM UTC
Resolved
May 11, 2026, 06:11 PM UTC
Duration
11d 4h
Affected: Site EastSite West
Timeline · 6 updates
  1. investigating Apr 30, 2026, 01:52 PM UTC

    We are aware and investigating reported isolated database performance degradation. This is manifesting in longer load times for lists, customers, and the dashboard for certain customers. Please reach out to support if you are experiencing performance degradation. We will post updates as we have them.

  2. identified Apr 30, 2026, 09:30 PM UTC

    We have identified the underlying issue and are resolving on individual databases. We will be releasing a fix this evening that will be applied holistically.

  3. identified May 01, 2026, 02:22 PM UTC

    We are aware that several members are still experiencing loading and performance issues after our release last night. This issue is not widespread and is isolated to specific members. We are working on a resolution to resolve performance for impacted members. Please reach out to support if you are experiencing performance degradation.

  4. monitoring May 01, 2026, 08:12 PM UTC

    FieldEdge has implemented a change aimed at improving the slowness experienced by some members. Early indications are positive, and performance should now be more consistent. We will continue monitoring throughout the day. If you continue to notice any delays or performance issues, please reach out to Technical Support so we can investigate further.

  5. monitoring May 06, 2026, 02:02 PM UTC

    FieldEdge has continued to implement additional changes to address the slowness experienced by some members. We are seeing ongoing improvements, and performance is becoming more consistent. We will continue to monitor throughout the day. If you are still experiencing delays or performance issues, please reach out to Technical Support so we can investigate further.

  6. resolved May 11, 2026, 06:11 PM UTC

    The performance issues experienced last week have been resolved.

Read the full incident report →

Minor December 16, 2025

Mobile Login and Logout Delays

Detected by Pingoru
Dec 16, 2025, 12:03 AM UTC
Resolved
Dec 17, 2025, 02:19 AM UTC
Duration
1d 2h
Affected: Mobile
Timeline · 3 updates
  1. investigating Dec 16, 2025, 12:03 AM UTC

    FieldEdge is investigating reports of delays when logging in and logging out of the mobile app. We have determined the delay is related to an external service and we are working with this external provider to determine the underlying issue. Logins and logouts are not failing but they are taking noticeably longer to complete. If your technicians are experiencing delays please advise them to wait for the login or logout to complete.

  2. monitoring Dec 16, 2025, 04:27 PM UTC

    We are seeing normal behavior in Mobile Login and Logout. We are continuing to monitor the situation with our external vendor to ensure FieldEdge mobile users are not impacted.

  3. resolved Dec 17, 2025, 02:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 11, 2025

Proposal Pro Outage (Third Party Impact)

Detected by Pingoru
Nov 11, 2025, 05:24 PM UTC
Resolved
Nov 11, 2025, 07:09 PM UTC
Duration
1h 44m
Affected: Site EastSite West
Timeline · 3 updates
  1. identified Nov 11, 2025, 05:24 PM UTC

    Proposal Pro, a FieldEdge integration for sales quoting, is currently experiencing an outage. We are aware of this issue and are working towards a resolution. The third-party hosting service for Proposal Pro is experiencing outages which is impacting the product availability. We are working with this third-party to reestablish the service.

  2. identified Nov 11, 2025, 07:08 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 11, 2025, 07:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Monitoring Integrated Services Impacted by AWS Outage

Detected by Pingoru
Oct 20, 2025, 04:48 PM UTC
Resolved
Oct 21, 2025, 12:39 AM UTC
Duration
7h 51m
Affected: Site EastMobileSite West
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 04:48 PM UTC

    Amazon Web Services (AWS) has been experiencing intermittent global issues for the last 12 hours. FieldEdge's core web and mobile experience is not reliant on AWS but many of our integrated services (Twilio, Sendgrid, Xplor Growth) are reliant on AWS. We are monitoring these services to ensure they are stable and operating until the AWS outage is resolved. If you are experiencing any issues with calls, emails, SMS, or any other FieldEdge services, please reach out to our support team to report the issue.

  2. resolved Oct 21, 2025, 12:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 12, 2025

Degraded Performance Due to External Vendor Outage

Detected by Pingoru
Jun 12, 2025, 08:01 PM UTC
Resolved
Jun 13, 2025, 02:36 AM UTC
Duration
6h 34m
Affected: Site EastSite West
Timeline · 4 updates
  1. investigating Jun 12, 2025, 08:01 PM UTC

    FieldEdge is aware of degraded performance across a number of services. These services include our support chat integration, payment processing, PDF generation, and others. These outages are related to a third-party global cloud outage that many of our integrated products rely on. We will continue to investigate this issue and work with the related impacted partners. If you need to contact support, you can still chat using the following URL: https://xplorcontactcenter.my.site.com/fieldedge/s/

  2. investigating Jun 12, 2025, 08:01 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 12, 2025, 09:36 PM UTC

    FieldEdge services have been restored. The underlying third-party global cloud outage has been resolved and our integrated products have been stabilized. If you are still experiencing degraded performance or unavailable services please reach out to FieldEdge support to report the issue. We will continue to monitor all services to ensure continued availability.

  4. resolved Jun 13, 2025, 02:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 22, 2025

Intermittent Connectivity Issues

Detected by Pingoru
Apr 22, 2025, 05:00 PM UTC
Resolved
Apr 22, 2025, 07:13 PM UTC
Duration
2h 13m
Affected: Site EastSite West
Timeline · 2 updates
  1. investigating Apr 22, 2025, 05:00 PM UTC

    We are currently investigating reports of general system slowness and difficulty loading lists. We are still investigating the causation of this issue and will post an update once we have identified the causation.

  2. resolved Apr 22, 2025, 07:13 PM UTC

    The intermittent connectivity issue has been resolved. We will be continuing to monitor performance to ensure stability. Please reach out to FieldEdge support if you are still experiencing system performance issues.

Read the full incident report →

Minor April 15, 2025

PDF Generation Issue

Detected by Pingoru
Apr 15, 2025, 04:00 PM UTC
Resolved
Apr 15, 2025, 05:17 PM UTC
Duration
1h 16m
Affected: Site EastSite West
Timeline · 2 updates
  1. identified Apr 15, 2025, 04:00 PM UTC

    We are aware of an issue with PDF generation on the FieldEdge platform. We have identified the issue and are actively working on a fix.

  2. resolved Apr 15, 2025, 05:17 PM UTC

    This incident with PDF generation has been resolved. We will continue monitoring the functionality to ensure stability.

Read the full incident report →

Minor March 14, 2025

Production Connectivity Issues

Detected by Pingoru
Mar 14, 2025, 06:23 PM UTC
Resolved
Mar 15, 2025, 12:16 AM UTC
Duration
5h 52m
Affected: Site EastMobile
Timeline · 2 updates
  1. identified Mar 14, 2025, 06:23 PM UTC

    We have received new reports that one of our upstream providers is experiencing an issue that is causing sporadic slowness and some connectivity issues for customers in the Mid-Atlantic US, North East US, and Canada. This issue will impact the web and mobile experience for some customers in these regions. This is a known outage with one of our providers and is impacting multiple services in these regions. We are monitoring their progress and will post an update once one is available.

  2. resolved Mar 15, 2025, 12:16 AM UTC

    The regional performance issue has been resolved per conversation with our external vendor and based on feedback from initially impacted members. FieldEdge performance has been restored to normal levels.

Read the full incident report →

Minor October 3, 2024

Phone Integration Connectivity Issue

Detected by Pingoru
Oct 03, 2024, 01:01 PM UTC
Resolved
Oct 03, 2024, 05:29 PM UTC
Duration
4h 27m
Affected: Site EastSite West
Timeline · 3 updates
  1. investigating Oct 03, 2024, 01:01 PM UTC

    FieldEdge is experiencing connection issues with our phone integration functionality. Custer calls into your business are currently not connecting. We are actively working on this issue and we will provide an update once the functionality is restored

  2. investigating Oct 03, 2024, 03:42 PM UTC

    FieldEdge is continuing to experience connectivity issues with our third-party integrations. This includes our phone integration, MarketingEdge, Fleetsharp, and Proposal Pro. We are actively troubleshooting this issue and will provide updates throughout the day. There have also been reports of intermittent login issues. This is not impacting all members. We are actively troubleshooting impacted customers and will provide an update when this issue is resolved.

  3. resolved Oct 03, 2024, 05:29 PM UTC

    FieldEdge has resolved connectivity issues with our third-party integrations. This includes the phone integration, Proposal Pro, Trane integration, and MarketingEdge. We are still actively resolving intermittent log in issues. Please reach out to support if you are still experiencing errors while attempting to log in

Read the full incident report →

Notice September 12, 2024

Connectivity Issues for AT&T Customers

Detected by Pingoru
Sep 12, 2024, 02:51 PM UTC
Resolved
Sep 12, 2024, 09:11 PM UTC
Duration
6h 20m
Affected: Mobile
Timeline · 2 updates
  1. monitoring Sep 12, 2024, 02:51 PM UTC

    We are aware that customers using AT&T to connect to Microsoft services have experienced issues accessing our application. Microsoft has reported the issue has been resolved. We will continue to monitor for any reports of connectivity issues

  2. resolved Sep 12, 2024, 09:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 11, 2024

Twilio Integration Issue

Detected by Pingoru
Sep 11, 2024, 02:30 PM UTC
Resolved
Sep 11, 2024, 03:04 PM UTC
Duration
33m
Affected: Site EastSite West
Timeline · 2 updates
  1. investigating Sep 11, 2024, 02:30 PM UTC

    FieldEdge is experiencing issues with call functionality specifically for members utilizing the Twilio integration. We are actively troubleshooting the issue and will post updates regularly.

  2. resolved Sep 11, 2024, 03:04 PM UTC

    Our Twilio call and text messaging integration has been restored to normal functionality. All calls should now be routing and receiving correctly. Please contact support if you continue to have issues.

Read the full incident report →

Major August 20, 2024

Mobile Issues

Detected by Pingoru
Aug 20, 2024, 03:12 PM UTC
Resolved
Aug 22, 2024, 10:59 PM UTC
Duration
2d 7h
Affected: Mobile
Timeline · 2 updates
  1. identified Aug 20, 2024, 03:12 PM UTC

    There has been an incident that may have caused issues with some members not being able to log out of their mobile devices or push data to the server. Things to try: Attempt to log out and back into the app. If this is successful, nothing more needs to be done. If you are unable to log out of the mobile app, you must uninstall and reinstall the app This can cause some loss of data related to the last transaction on the app. (This could include loss of invoice items, changing of a status on the WO, or the application of a payment, custom form edits, and attachments that have not synced to server.) Log back into the app and continue working as normal.

  2. resolved Aug 22, 2024, 10:59 PM UTC

    This incident has been resolved.

Read the full incident report →