FieldEdge Outage History
FieldEdge is up right nowPingoru has recorded 34 incidents for FieldEdge: 6 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 10 of 720 (1%) |
| May 2026 | 0 | 258 of 744 (35%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 5 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 336 of 720 (47%) |
| October 2026 | 1 | 1 of 521 (0%) |
Incidents, newest first
Notice October 13, 2026 Early Adopter Platform Access Issues 1h 13m
Started Oct 13, 2026, 06:21 PM UTC· resolved Oct 13, 2026, 07:34 PM UTC
- investigating Oct 13, 2026, 06:21 PM UTC
We are currently investigating a login issue impacting the FieldEdge Early Adopter (EA) Environment. A small subset of users have reported being unable to access the platform. Production services outside of the EA environment remain operational with no broader customer impact identified. The team has isolated the issue to a subset of databases and has successfully completed remediation on one affected database. Recovery activities are now being executed across the remaining impacted databases.
- resolved Oct 13, 2026, 07:34 PM UTC
Remediation efforts have successfully completed on the entire environment, and users have validated that they are able to login.
Minor September 4, 2026 Outbound Email Deliverability Impacts 24d 19h
Started Sep 04, 2026, 09:04 PM UTC· resolved Sep 29, 2026, 04:35 PM UTC
- investigating Sep 04, 2026, 09:04 PM UTC
We are aware of an issue impacting the delivery of some outbound emails. Initial investigation indicates that messages are successfully leaving the FieldEdge platform and our email provider (Sendgrid) but may be blocked or delayed by third-party email security providers for certain recipients. We are actively engaged with our delivery partners and vendors to resolve the issue as quickly as possible. We will share additional updates as they become available.
- identified Sep 09, 2026, 06:26 PM UTC
We have identified the main root cause impacting outbound email delivery and are actively working with our email delivery provider, SendGrid, to implement corrective measures. As mitigation efforts have progressed, we have observed a decrease in reported delivery issues. Our investigation confirms that emails are successfully leaving the FieldEdge platform and being accepted by SendGrid. However, some messages continue to experience delays or blocking by certain third-party email security providers. We remain engaged with our delivery partners and vendors to fully resolve the issue and restore normal delivery performance for all recipients. We will continue to provide updates as additional information becomes available.
- identified Sep 10, 2026, 08:31 PM UTC
We continue to work with SendGrid on email delivery improvements and have seen a decrease in reported issues. Emails are successfully leaving FieldEdge and being accepted by SendGrid, though some recipients may still experience delays or filtering by third-party security providers. We are implementing additional improvements and will provide updates as more information becomes available.
- monitoring Sep 21, 2026, 01:44 PM UTC
We continue to see positive results from the improvements implemented with SendGrid, with reported email delivery issues decreasing significantly. Email sending and delivery acceptance remain stable, and the vast majority of messages are reaching their intended destinations successfully. Some recipients may still encounter spam filtering by certain email providers as delivery metrics continue to improve. We are actively working on additional enhancements to accelerate this process and will share further updates as they become available.
- monitoring Sep 28, 2026, 04:04 PM UTC
Email sending and delivery acceptance remain stable and have returned to historical norms, with no additional reports of new issues. Some recipients may still encounter spam filtering for Microsoft Exchange users, but that is continuing to return to normal. We are working with SendGrid to address any known issues with specific email domains and will continue to do so with any additional reports.
- resolved Sep 29, 2026, 04:35 PM UTC
Email sending and delivery acceptance have returned to historical norms, and we have received no additional reports of new issues. While individual recipients may still experience spam filtering based on their email provider or domain settings, we are no longer seeing indications of a broader delivery issue. This incident is now considered resolved, if you have any questions please contact our Support Team.
Major July 23, 2026 Microsoft West Outage Impacting FieldEdge Services 4h 49m Site West
Started Jul 23, 2026, 04:53 PM UTC· resolved Jul 23, 2026, 09:42 PM UTC
- investigating Jul 23, 2026, 04:53 PM UTC
FieldEdge is investigating service disruptions that are tied to an Microsoft Azure West Region network issue. Several FieldEdge integrations and services are intermittently impacted by this Microsoft issue. Services that could be impacted include: - Trane Leads - Twilio (phone and messaging) - Online Booking - Leads Panel loading - Proposal Pro Integration - Docusign - PDF Generation We will continue to investigate the disruption and navigate these Microsoft impacts.
- resolved Jul 23, 2026, 09:42 PM UTC
FieldEdge has received confirmation from Microsoft that all service disruptions have been resolved. We have verified that all FieldEdge and partner impacted services are operating normally. If you are still experiencing issues with any FieldEdge service, please reach out to FieldEdge support to report the issue. Thank you, The FieldEdge Team
Minor April 30, 2026 Isolated Performance Degradation 11d 4h Site East, Site West
Started Apr 30, 2026, 01:52 PM UTC· resolved May 11, 2026, 06:11 PM UTC
- investigating Apr 30, 2026, 01:52 PM UTC
We are aware and investigating reported isolated database performance degradation. This is manifesting in longer load times for lists, customers, and the dashboard for certain customers. Please reach out to support if you are experiencing performance degradation. We will post updates as we have them.
- identified Apr 30, 2026, 09:30 PM UTC
We have identified the underlying issue and are resolving on individual databases. We will be releasing a fix this evening that will be applied holistically.
- identified May 01, 2026, 02:22 PM UTC
We are aware that several members are still experiencing loading and performance issues after our release last night. This issue is not widespread and is isolated to specific members. We are working on a resolution to resolve performance for impacted members. Please reach out to support if you are experiencing performance degradation.
- monitoring May 01, 2026, 08:12 PM UTC
FieldEdge has implemented a change aimed at improving the slowness experienced by some members. Early indications are positive, and performance should now be more consistent. We will continue monitoring throughout the day. If you continue to notice any delays or performance issues, please reach out to Technical Support so we can investigate further.
- monitoring May 06, 2026, 02:02 PM UTC
FieldEdge has continued to implement additional changes to address the slowness experienced by some members. We are seeing ongoing improvements, and performance is becoming more consistent. We will continue to monitor throughout the day. If you are still experiencing delays or performance issues, please reach out to Technical Support so we can investigate further.
- resolved May 11, 2026, 06:11 PM UTC
The performance issues experienced last week have been resolved.
Minor December 16, 2025 Mobile Login and Logout Delays 1d 2h Mobile
Started Dec 16, 2025, 12:03 AM UTC· resolved Dec 17, 2025, 02:19 AM UTC
- investigating Dec 16, 2025, 12:03 AM UTC
FieldEdge is investigating reports of delays when logging in and logging out of the mobile app. We have determined the delay is related to an external service and we are working with this external provider to determine the underlying issue. Logins and logouts are not failing but they are taking noticeably longer to complete. If your technicians are experiencing delays please advise them to wait for the login or logout to complete.
- monitoring Dec 16, 2025, 04:27 PM UTC
We are seeing normal behavior in Mobile Login and Logout. We are continuing to monitor the situation with our external vendor to ensure FieldEdge mobile users are not impacted.
- resolved Dec 17, 2025, 02:19 AM UTC
This incident has been resolved.
Major November 11, 2025 Proposal Pro Outage (Third Party Impact) 1h 44m Site East, Site West
Started Nov 11, 2025, 05:24 PM UTC· resolved Nov 11, 2025, 07:09 PM UTC
- identified Nov 11, 2025, 05:24 PM UTC
Proposal Pro, a FieldEdge integration for sales quoting, is currently experiencing an outage. We are aware of this issue and are working towards a resolution. The third-party hosting service for Proposal Pro is experiencing outages which is impacting the product availability. We are working with this third-party to reestablish the service.
- identified Nov 11, 2025, 07:08 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 11, 2025, 07:09 PM UTC
This incident has been resolved.
Notice October 20, 2025 Monitoring Integrated Services Impacted by AWS Outage 7h 51m Site East, Mobile, Site West
Started Oct 20, 2025, 04:48 PM UTC· resolved Oct 21, 2025, 12:39 AM UTC
- monitoring Oct 20, 2025, 04:48 PM UTC
Amazon Web Services (AWS) has been experiencing intermittent global issues for the last 12 hours. FieldEdge's core web and mobile experience is not reliant on AWS but many of our integrated services (Twilio, Sendgrid, Xplor Growth) are reliant on AWS. We are monitoring these services to ensure they are stable and operating until the AWS outage is resolved. If you are experiencing any issues with calls, emails, SMS, or any other FieldEdge services, please reach out to our support team to report the issue.
- resolved Oct 21, 2025, 12:39 AM UTC
This incident has been resolved.
Notice June 12, 2025 Degraded Performance Due to External Vendor Outage 6h 34m Site East, Site West
Started Jun 12, 2025, 08:01 PM UTC· resolved Jun 13, 2025, 02:36 AM UTC
- investigating Jun 12, 2025, 08:01 PM UTC
FieldEdge is aware of degraded performance across a number of services. These services include our support chat integration, payment processing, PDF generation, and others. These outages are related to a third-party global cloud outage that many of our integrated products rely on. We will continue to investigate this issue and work with the related impacted partners. If you need to contact support, you can still chat using the following URL: https://xplorcontactcenter.my.site.com/fieldedge/s/
- investigating Jun 12, 2025, 08:01 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 12, 2025, 09:36 PM UTC
FieldEdge services have been restored. The underlying third-party global cloud outage has been resolved and our integrated products have been stabilized. If you are still experiencing degraded performance or unavailable services please reach out to FieldEdge support to report the issue. We will continue to monitor all services to ensure continued availability.
- resolved Jun 13, 2025, 02:36 AM UTC
This incident has been resolved.
Minor April 22, 2025 Intermittent Connectivity Issues 2h 13m Site East, Site West
Started Apr 22, 2025, 05:00 PM UTC· resolved Apr 22, 2025, 07:13 PM UTC
- investigating Apr 22, 2025, 05:00 PM UTC
We are currently investigating reports of general system slowness and difficulty loading lists. We are still investigating the causation of this issue and will post an update once we have identified the causation.
- resolved Apr 22, 2025, 07:13 PM UTC
The intermittent connectivity issue has been resolved. We will be continuing to monitor performance to ensure stability. Please reach out to FieldEdge support if you are still experiencing system performance issues.
Minor April 15, 2025 PDF Generation Issue 1h 16m Site East, Site West
Started Apr 15, 2025, 04:00 PM UTC· resolved Apr 15, 2025, 05:17 PM UTC
- identified Apr 15, 2025, 04:00 PM UTC
We are aware of an issue with PDF generation on the FieldEdge platform. We have identified the issue and are actively working on a fix.
- resolved Apr 15, 2025, 05:17 PM UTC
This incident with PDF generation has been resolved. We will continue monitoring the functionality to ensure stability.
Minor March 14, 2025 Production Connectivity Issues 5h 52m Site East, Mobile
Started Mar 14, 2025, 06:23 PM UTC· resolved Mar 15, 2025, 12:16 AM UTC
- identified Mar 14, 2025, 06:23 PM UTC
We have received new reports that one of our upstream providers is experiencing an issue that is causing sporadic slowness and some connectivity issues for customers in the Mid-Atlantic US, North East US, and Canada. This issue will impact the web and mobile experience for some customers in these regions. This is a known outage with one of our providers and is impacting multiple services in these regions. We are monitoring their progress and will post an update once one is available.
- resolved Mar 15, 2025, 12:16 AM UTC
The regional performance issue has been resolved per conversation with our external vendor and based on feedback from initially impacted members. FieldEdge performance has been restored to normal levels.