FieldEdge Outage History
FieldEdge is up right nowFieldEdge had 11 outages in the last 2 years totaling 924h 55m of downtime — averaging 0.5 incidents per month.
There were 11 FieldEdge outages since October 3, 2024 totaling 924h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
Microsoft West Outage Impacting FieldEdge Services
Affected: Site West
Timeline · 2 updates
- investigating Jul 23, 2026, 04:53 PM UTC
FieldEdge is investigating service disruptions that are tied to an Microsoft Azure West Region network issue. Several FieldEdge integrations and services are intermittently impacted by this Microsoft issue. Services that could be impacted include: - Trane Leads - Twilio (phone and messaging) - Online Booking - Leads Panel loading - Proposal Pro Integration - Docusign - PDF Generation We will continue to investigate the disruption and navigate these Microsoft impacts.
- resolved Jul 23, 2026, 09:42 PM UTC
FieldEdge has received confirmation from Microsoft that all service disruptions have been resolved. We have verified that all FieldEdge and partner impacted services are operating normally. If you are still experiencing issues with any FieldEdge service, please reach out to FieldEdge support to report the issue. Thank you, The FieldEdge Team
Isolated Performance Degradation
Affected: Site EastSite West
Timeline · 6 updates
- investigating Apr 30, 2026, 01:52 PM UTC
We are aware and investigating reported isolated database performance degradation. This is manifesting in longer load times for lists, customers, and the dashboard for certain customers. Please reach out to support if you are experiencing performance degradation. We will post updates as we have them.
- identified Apr 30, 2026, 09:30 PM UTC
We have identified the underlying issue and are resolving on individual databases. We will be releasing a fix this evening that will be applied holistically.
- identified May 01, 2026, 02:22 PM UTC
We are aware that several members are still experiencing loading and performance issues after our release last night. This issue is not widespread and is isolated to specific members. We are working on a resolution to resolve performance for impacted members. Please reach out to support if you are experiencing performance degradation.
- monitoring May 01, 2026, 08:12 PM UTC
FieldEdge has implemented a change aimed at improving the slowness experienced by some members. Early indications are positive, and performance should now be more consistent. We will continue monitoring throughout the day. If you continue to notice any delays or performance issues, please reach out to Technical Support so we can investigate further.
- monitoring May 06, 2026, 02:02 PM UTC
FieldEdge has continued to implement additional changes to address the slowness experienced by some members. We are seeing ongoing improvements, and performance is becoming more consistent. We will continue to monitor throughout the day. If you are still experiencing delays or performance issues, please reach out to Technical Support so we can investigate further.
- resolved May 11, 2026, 06:11 PM UTC
The performance issues experienced last week have been resolved.
Mobile Login and Logout Delays
Affected: Mobile
Timeline · 3 updates
- investigating Dec 16, 2025, 12:03 AM UTC
FieldEdge is investigating reports of delays when logging in and logging out of the mobile app. We have determined the delay is related to an external service and we are working with this external provider to determine the underlying issue. Logins and logouts are not failing but they are taking noticeably longer to complete. If your technicians are experiencing delays please advise them to wait for the login or logout to complete.
- monitoring Dec 16, 2025, 04:27 PM UTC
We are seeing normal behavior in Mobile Login and Logout. We are continuing to monitor the situation with our external vendor to ensure FieldEdge mobile users are not impacted.
- resolved Dec 17, 2025, 02:19 AM UTC
This incident has been resolved.
Proposal Pro Outage (Third Party Impact)
Affected: Site EastSite West
Timeline · 3 updates
- identified Nov 11, 2025, 05:24 PM UTC
Proposal Pro, a FieldEdge integration for sales quoting, is currently experiencing an outage. We are aware of this issue and are working towards a resolution. The third-party hosting service for Proposal Pro is experiencing outages which is impacting the product availability. We are working with this third-party to reestablish the service.
- identified Nov 11, 2025, 07:08 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 11, 2025, 07:09 PM UTC
This incident has been resolved.
Monitoring Integrated Services Impacted by AWS Outage
Affected: Site EastMobileSite West
Timeline · 2 updates
- monitoring Oct 20, 2025, 04:48 PM UTC
Amazon Web Services (AWS) has been experiencing intermittent global issues for the last 12 hours. FieldEdge's core web and mobile experience is not reliant on AWS but many of our integrated services (Twilio, Sendgrid, Xplor Growth) are reliant on AWS. We are monitoring these services to ensure they are stable and operating until the AWS outage is resolved. If you are experiencing any issues with calls, emails, SMS, or any other FieldEdge services, please reach out to our support team to report the issue.
- resolved Oct 21, 2025, 12:39 AM UTC
This incident has been resolved.
Degraded Performance Due to External Vendor Outage
Affected: Site EastSite West
Timeline · 4 updates
- investigating Jun 12, 2025, 08:01 PM UTC
FieldEdge is aware of degraded performance across a number of services. These services include our support chat integration, payment processing, PDF generation, and others. These outages are related to a third-party global cloud outage that many of our integrated products rely on. We will continue to investigate this issue and work with the related impacted partners. If you need to contact support, you can still chat using the following URL: https://xplorcontactcenter.my.site.com/fieldedge/s/
- investigating Jun 12, 2025, 08:01 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 12, 2025, 09:36 PM UTC
FieldEdge services have been restored. The underlying third-party global cloud outage has been resolved and our integrated products have been stabilized. If you are still experiencing degraded performance or unavailable services please reach out to FieldEdge support to report the issue. We will continue to monitor all services to ensure continued availability.
- resolved Jun 13, 2025, 02:36 AM UTC
This incident has been resolved.
Intermittent Connectivity Issues
Affected: Site EastSite West
Timeline · 2 updates
- investigating Apr 22, 2025, 05:00 PM UTC
We are currently investigating reports of general system slowness and difficulty loading lists. We are still investigating the causation of this issue and will post an update once we have identified the causation.
- resolved Apr 22, 2025, 07:13 PM UTC
The intermittent connectivity issue has been resolved. We will be continuing to monitor performance to ensure stability. Please reach out to FieldEdge support if you are still experiencing system performance issues.
PDF Generation Issue
Affected: Site EastSite West
Timeline · 2 updates
- identified Apr 15, 2025, 04:00 PM UTC
We are aware of an issue with PDF generation on the FieldEdge platform. We have identified the issue and are actively working on a fix.
- resolved Apr 15, 2025, 05:17 PM UTC
This incident with PDF generation has been resolved. We will continue monitoring the functionality to ensure stability.
Production Connectivity Issues
Affected: Site EastMobile
Timeline · 2 updates
- identified Mar 14, 2025, 06:23 PM UTC
We have received new reports that one of our upstream providers is experiencing an issue that is causing sporadic slowness and some connectivity issues for customers in the Mid-Atlantic US, North East US, and Canada. This issue will impact the web and mobile experience for some customers in these regions. This is a known outage with one of our providers and is impacting multiple services in these regions. We are monitoring their progress and will post an update once one is available.
- resolved Mar 15, 2025, 12:16 AM UTC
The regional performance issue has been resolved per conversation with our external vendor and based on feedback from initially impacted members. FieldEdge performance has been restored to normal levels.
Phone Integration Connectivity Issue
Affected: Site EastSite West
Timeline · 3 updates
- investigating Oct 03, 2024, 01:01 PM UTC
FieldEdge is experiencing connection issues with our phone integration functionality. Custer calls into your business are currently not connecting. We are actively working on this issue and we will provide an update once the functionality is restored
- investigating Oct 03, 2024, 03:42 PM UTC
FieldEdge is continuing to experience connectivity issues with our third-party integrations. This includes our phone integration, MarketingEdge, Fleetsharp, and Proposal Pro. We are actively troubleshooting this issue and will provide updates throughout the day. There have also been reports of intermittent login issues. This is not impacting all members. We are actively troubleshooting impacted customers and will provide an update when this issue is resolved.
- resolved Oct 03, 2024, 05:29 PM UTC
FieldEdge has resolved connectivity issues with our third-party integrations. This includes the phone integration, Proposal Pro, Trane integration, and MarketingEdge. We are still actively resolving intermittent log in issues. Please reach out to support if you are still experiencing errors while attempting to log in