Resolved after 6 hours 22 minutes, affecting Payments API and Payments Dashboard, on April 12, 2024.
The issue affecting the activation of Virtual Accounts has been resolved. All accounts are now being activated successfully. Thank you for your patience.
Affected components
Update timeline
- investigating Apr 12, 2024, 09:15 AM UTC
We have identified an issue with one of our providers that could potentially affect the creation of some Virtual Accounts, causing them to remain in the Activation state. We are working closely with them to resolve this promptly and will keep you updated on next steps as soon as possible.
- identified Apr 12, 2024, 01:31 PM UTC
We've received an update from our provider who has identified the specific cause of the issue affecting some accounts. They estimate that the problem will be resolved within approximately three hours. We will continue to monitor the situation closely and provide you with further updates as they become available. Thank you for your patience as we work to resolve this matter promptly.
- resolved Apr 12, 2024, 03:37 PM UTC
The issue affecting the activation of Virtual Accounts has been resolved. All accounts are now being activated successfully. Thank you for your patience.
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