pingoru pingoru Fernand had 3 outages in the last 2 years totaling 4h 55m of downtime, averaging 0.1 incidents per month.
There were 3 Fernand outages since September 11, 2025 totaling 4h 55m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are investigating an outage with the app. Email, chat, and Slack messages are still being routed.
App and API are back up. We are continuing on monitoring the health of the infrastructure, and will draft a post mortem shortly.
Our upstream provider (Cloudflare) is experiencing issues, taking many parts of the Fernand experience down. We are following the issue closely and will publish updates as we mitigate the problem. In the meantime, please refer to https://www.cloudflarestatus.com/ for direct incident response. Email flow is not impacted.
Cloudflare has now fully mitigated the issue and all our properties are back online. We'll continue monitor the situation and explore a multi-provider DNS setup and automated failover mechanisms to reduce reliance on any single provider and maintain service availability during similar events.
We are currently experiencing issues caused by a massive spike of connections to our chat widget, impacting our global service. We paused the chat widget until we sort the issue properly. We'll update this status page to let you know about this outage and we'll issue a full post-mortem once everything is completely solved.
We've definitely identified the issue. The service is back to normal and we will issue an update next week to better avoid this in the future.