Fernand experienced a major incident on November 18, 2025 affecting getfernand.com and app.getfernand.com and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 02:02 PM UTC
Our upstream provider (Cloudflare) is experiencing issues, taking many parts of the Fernand experience down. We are following the issue closely and will publish updates as we mitigate the problem. In the meantime, please refer to https://www.cloudflarestatus.com/ for direct incident response. Email flow is not impacted.
- resolved Nov 18, 2025, 02:39 PM UTC
Cloudflare has now fully mitigated the issue and all our properties are back online. We'll continue monitor the situation and explore a multi-provider DNS setup and automated failover mechanisms to reduce reliance on any single provider and maintain service availability during similar events.