Fernand experienced a major incident on September 11, 2025 affecting API and Support widget, lasting 3h 39m. The incident has been resolved; the full update timeline is below.
Affected components
APISupport widget
Update timeline
- investigating Sep 11, 2025, 06:16 AM UTC
We are currently experiencing issues caused by a massive spike of connections to our chat widget, impacting our global service. We paused the chat widget until we sort the issue properly. We'll update this status page to let you know about this outage and we'll issue a full post-mortem once everything is completely solved.
- resolved Sep 11, 2025, 09:55 AM UTC
We've definitely identified the issue. The service is back to normal and we will issue an update next week to better avoid this in the future.