Fera had 12 outages in the last 2 years totaling 3173h 13m of downtime — averaging 0.5 incidents per month.
There were 12 Fera outages since August 14, 2025 totaling 3173h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
We’re performing maintenance on www.fera.ai to improve server stability. You may experience a brief interruption while this work is being completed. Production is currently healthy, and no action is required. We’ll update this page once the maintenance is complete.
Maintenance has been completed. Thanks for the patience.
We are currentlyWe are currently investigating an issue causing intermittent loading failures across parts of the Fera app. Some merchants may see messages such as "Something went wrong" or "Failed to load table" when accessing certain areas, including Reviews, Widgets, and other sections of the dashboard. Our team is actively working to identify the root cause and restore normal service. We apologize for the disruption and will provide further updates as soon as more information becomes available.
We are currently experiencing intermittent connectivity issues affecting parts of the Fera application, which may result in errors such as "Something went wrong" or data failing to load. Our investigation indicates the issue is related to degraded load balancer services from our infrastructure provider following a maintenance event earlier today. We have implemented temporary mitigations and are actively monitoring the platform while working with our provider to fully resolve the issue. We apologize for any inconvenience and will provide further updates as more information becomes available.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are currently investigating an issue causing intermittent loading failures across parts of the Fera app. Some merchants may see messages such as "Something went wrong" or "Failed to load table" when accessing certain areas, including Reviews, Widgets, and other sections of the dashboard.
This incident has been resolved.
We’re currently upgrading our servers and enhancing security to better protect you and your customers. Fera will be temporarily unavailable for the next 30 minutes while we complete these improvements. We appreciate your patience and will have everything back up as quickly as possible.
This incident has been resolved.
We are currently experiencing slowness in our servers, which may affect reviews table performance. Our team is actively working to resolve this issue and add more capacity to handle the load.
This incident has been resolved.
Cloudflare is experiencing an internal service degradation. Some services may be intermittently impacted. We are focused on restoring service. Most of the websites and services are running on cloudflare and it affected multiple services including Fera. Read more: https://www.cloudflarestatus.com
Cloudflare Global Network has managed to find a solution, the app should be functional now. We are monitoring for more news.
This incident has been resolved.
We are currently experiencing slowness in our servers, which may affect app performance. Our team is actively working to resolve this issue as quickly as possible. Thank you for your patience.
Our team has identified the issue and is actively working with our service provider to resolve it as quickly as possible. We will keep you updated, and we truly appreciate your patience.
We have implemented multiple fixes, the overall speed of the app should be improved. Our engineers are working hard to return the full speed of the app soon.
The slowness issue has now been resolved. We will be migrating our servers to a more reliable service provider, and once that is complete, you can expect full performance recovery and improved stability going forward. We appreciate your patience.
What's Happening: We're upgrading our infrastructure to improve performance and reliability. This includes database optimization, worker infrastructure improvements, and framework updates. What This Means: - Platform will be in maintenance mode during the upgrade (partial or complete outage) - Review collection will pause temporarily - All data remains safe and secure - Automatic resume after completion Benefits: - ⚡ Faster review/order processing - 🛡️ Better reliability - 📈 Improved performance
We have completed the system maintenance and we are monitoring the system health, performance and dashboards.
All systems are operational.
We are currently experiencing slowness in our servers, which may affect app performance. Our team is actively working to resolve this issue as quickly as possible. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing slowness in our servers, which may affect app performance. Our team is actively working to resolve this issue as quickly as possible. Thank you for your patience.
This incident has been resolved.
Mechants reported that widgets are not showing on live pages, orders are not updating automatically, and products are missing from orders. The issue is widespread and we are working with our server hosting to resolve everything soon.
This incident has been resolved.
We are currently experiencing delays affecting multiple services. Merchants may notice that exports and imports of reviews or store data are taking longer than usual to complete. Billing synchronisation between stores may also be delayed, leading to temporary mismatches in billing data. In addition, product data updates may not appear immediately, causing inconsistencies in dashboards and widgets.
Our engineering team is actively investigating the cause of these delays. We are reviewing the data pipelines and monitoring systems to identify bottlenecks.
This incident has been resolved.
Description: We observed degraded performance across multiple merchant dashboards. The issue was traced to excessive render operations triggered after a deploy, resulting in increased CPU usage and memory consumption. This caused slower API responses and intermittent timeouts for merchants interacting with review widgets and campaign dashboards. oot Cause: A newly introduced render routine was performing full re-renders on large datasets instead of using incremental updates. This caused blocking synchronous operations in the backend render queue, saturating CPU threads and memory, leading to system-wide latency. Solution: We are actively engaging with Render to investigate platform-side performance issues and identify optimizations. In parallel, we applied temporary mitigations on our side to reduce render load while awaiting their recommendations and fixes.
This incident has been resolved.