Fera had 22 outages in the last 2 years totaling 3148h 46m of downtime — averaging 0.9 incidents per month.
There were 22 Fera outages since August 19, 2024 totaling 3148h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.
We’re currently upgrading our servers and enhancing security to better protect you and your customers. Fera will be temporarily unavailable for the next 30 minutes while we complete these improvements. We appreciate your patience and will have everything back up as quickly as possible.
This incident has been resolved.
We are currently experiencing slowness in our servers, which may affect reviews table performance. Our team is actively working to resolve this issue and add more capacity to handle the load.
This incident has been resolved.
We are currently experiencing slowness in our servers following the "Black Friday" weekend, which may affect app performance. Our team is actively working to resolve this issue and add more capacity to handle the load.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Cloudflare is experiencing an internal service degradation. Some services may be intermittently impacted. We are focused on restoring service. Most of the websites and services are running on cloudflare and it affected multiple services including Fera. Read more: https://www.cloudflarestatus.com
Cloudflare Global Network has managed to find a solution, the app should be functional now. We are monitoring for more news.
This incident has been resolved.
We are currently experiencing slowness in our servers, which may affect app performance. Our team is actively working to resolve this issue as quickly as possible. Thank you for your patience.
Our team has identified the issue and is actively working with our service provider to resolve it as quickly as possible. We will keep you updated, and we truly appreciate your patience.
We have implemented multiple fixes, the overall speed of the app should be improved. Our engineers are working hard to return the full speed of the app soon.
The slowness issue has now been resolved. We will be migrating our servers to a more reliable service provider, and once that is complete, you can expect full performance recovery and improved stability going forward. We appreciate your patience.
What's Happening: We're upgrading our infrastructure to improve performance and reliability. This includes database optimization, worker infrastructure improvements, and framework updates. What This Means: - Platform will be in maintenance mode during the upgrade (partial or complete outage) - Review collection will pause temporarily - All data remains safe and secure - Automatic resume after completion Benefits: - ⚡ Faster review/order processing - 🛡️ Better reliability - 📈 Improved performance
We have completed the system maintenance and we are monitoring the system health, performance and dashboards.
All systems are operational.
We are currently experiencing slowness in our servers, which may affect app performance. Our team is actively working to resolve this issue as quickly as possible. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing slowness in our servers, which may affect app performance. Our team is actively working to resolve this issue as quickly as possible. Thank you for your patience.
This incident has been resolved.
Mechants reported that widgets are not showing on live pages, orders are not updating automatically, and products are missing from orders. The issue is widespread and we are working with our server hosting to resolve everything soon.
This incident has been resolved.
We are currently experiencing delays affecting multiple services. Merchants may notice that exports and imports of reviews or store data are taking longer than usual to complete. Billing synchronisation between stores may also be delayed, leading to temporary mismatches in billing data. In addition, product data updates may not appear immediately, causing inconsistencies in dashboards and widgets.
Our engineering team is actively investigating the cause of these delays. We are reviewing the data pipelines and monitoring systems to identify bottlenecks.
This incident has been resolved.
Description: We observed degraded performance across multiple merchant dashboards. The issue was traced to excessive render operations triggered after a deploy, resulting in increased CPU usage and memory consumption. This caused slower API responses and intermittent timeouts for merchants interacting with review widgets and campaign dashboards. oot Cause: A newly introduced render routine was performing full re-renders on large datasets instead of using incremental updates. This caused blocking synchronous operations in the backend render queue, saturating CPU threads and memory, leading to system-wide latency. Solution: We are actively engaging with Render to investigate platform-side performance issues and identify optimizations. In parallel, we applied temporary mitigations on our side to reduce render load while awaiting their recommendations and fixes.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We wanted to give you a quick heads-up — we're currently investigating an issue with cashback incentives not processing correctly after customers leave reviews. This means that for some shoppers, the promised cashback may not be triggering as expected. We know how important incentives are for encouraging reviews, and we’re working quickly to get everything back on track. Thanks for your patience, and we’ll keep you posted!
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently experiencing increased number of sign ups, which leads to slowness in loading the reviews in your dashboard.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Merchants reported being unable to open the Fera app via Shopify Admin, affecting their ability to manage reviews. We're looking into the issue and trying to find a solution. Temporary Workaround: - Merchants could access Fera directly via app.fera.ai.
This incident has been resolved.
We ran into a bit of an issue earlier—a spammer created some accounts and sent a bunch of messages, which temporarily clogged up our system. Because of this, some legitimate messages got delayed. The good news? Your messages are safe! Our queue is preserved, and we’ll be backfilling everything shortly. We're also putting extra measures in place to prevent this from happening again. Thanks for your patience—we’ll keep you posted!
This incident has been resolved.
Merchants may experience slower than usual review imports from external sources. We are actively working to resolve this issue as quickly as possible and will provide updates as soon as we have more information. We appreciate your patience and understanding. If you have any questions or concerns, please reach out to our support team.
This incident has been resolved.
We are currently experiencing slowness in loading the reviews in your dashboard. Other components aren't affected.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're rebooting one of our databases. We'll be back online in about 15-20min.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are experiencing an elevated level of API errors for the Reviews Management Table and are currently looking into the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.