Fera Outage History

Fera had 12 outages in the last 2 years totaling 2663h 30m of downtime — averaging 0.5 incidents per month.

There were 12 Fera outages since September 4, 2025 totaling 2663h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.fera.ai

Minor September 4, 2026

Planned maintenance: Fera Management Portal

Detected by Pingoru: Sep 04, 2026, 06:18 PM UTC
Resolved: Sep 04, 2026, 06:53 PM UTC
Duration: 35m

Affected: Fera Management Portal

Timeline · 2 updates

identified Sep 04, 2026, 06:18 PM UTC

We are performing planned maintenance to improve deployment reliability. The Fera Management Portal may be briefly unavailable or slower while the service restarts. Storefront widgets and APIs are expected to remain available. No action is required. We will post an update when maintenance is complete.
resolved Sep 04, 2026, 06:53 PM UTC

The deployment validation has completed successfully and the admin service remains healthy. No customer-facing service interruption occurred. We have paused the remaining infrastructure rollout for additional configuration and recovery-path checks, which will be completed in a future maintenance window.

Read the full incident report →

Notice August 24, 2026

Brief Maintenance: Fera Website

Detected by Pingoru: Aug 24, 2026, 07:29 PM UTC
Resolved: Aug 24, 2026, 08:39 PM UTC
Duration: 1h 10m

Timeline · 2 updates

identified Aug 24, 2026, 07:29 PM UTC

We’re performing maintenance on www.fera.ai to improve server stability. You may experience a brief interruption while this work is being completed. Production is currently healthy, and no action is required. We’ll update this page once the maintenance is complete.
resolved Aug 24, 2026, 08:39 PM UTC

Maintenance has been completed. Thanks for the patience.

Read the full incident report →

Minor June 16, 2026

Temporary Slowness in Fera App

Detected by Pingoru: Jun 16, 2026, 09:09 AM UTC
Resolved: Aug 24, 2026, 07:32 PM UTC
Duration: 69d 10h

Affected: Fera Management Portal

Timeline · 6 updates

investigating Jun 16, 2026, 09:09 AM UTC

We are currentlyWe are currently investigating an issue causing intermittent loading failures across parts of the Fera app. Some merchants may see messages such as "Something went wrong" or "Failed to load table" when accessing certain areas, including Reviews, Widgets, and other sections of the dashboard. Our team is actively working to identify the root cause and restore normal service. We apologize for the disruption and will provide further updates as soon as more information becomes available.
identified Jun 16, 2026, 03:03 PM UTC

We are currently experiencing intermittent connectivity issues affecting parts of the Fera application, which may result in errors such as "Something went wrong" or data failing to load. Our investigation indicates the issue is related to degraded load balancer services from our infrastructure provider following a maintenance event earlier today. We have implemented temporary mitigations and are actively monitoring the platform while working with our provider to fully resolve the issue. We apologize for any inconvenience and will provide further updates as more information becomes available.
identified Jul 06, 2026, 03:56 PM UTC

We are continuing to work on a fix for this issue.
identified Aug 24, 2026, 11:29 AM UTC

We are continuing to work on a fix for this issue.
investigating Aug 24, 2026, 11:30 AM UTC

We are currently investigating an issue causing intermittent loading failures across parts of the Fera app. Some merchants may see messages such as "Something went wrong" or "Failed to load table" when accessing certain areas, including Reviews, Widgets, and other sections of the dashboard.
resolved Aug 24, 2026, 07:32 PM UTC

This incident has been resolved.

Read the full incident report →

Major April 22, 2026

Maintenance in progress!

Detected by Pingoru: Apr 22, 2026, 06:24 PM UTC
Resolved: Apr 24, 2026, 09:21 AM UTC
Duration: 1d 14h

Affected: Fera Management Portal

Timeline · 2 updates

identified Apr 22, 2026, 06:24 PM UTC

We’re currently upgrading our servers and enhancing security to better protect you and your customers. Fera will be temporarily unavailable for the next 30 minutes while we complete these improvements. We appreciate your patience and will have everything back up as quickly as possible.
resolved Apr 24, 2026, 09:21 AM UTC

This incident has been resolved.

Read the full incident report →

Major January 12, 2026

Reviews Table Not Loading

Detected by Pingoru: Jan 12, 2026, 09:48 AM UTC
Resolved: Jan 12, 2026, 12:07 PM UTC
Duration: 2h 18m

Affected: Fera Management Portal

Timeline · 2 updates

investigating Jan 12, 2026, 09:48 AM UTC

We are currently experiencing slowness in our servers, which may affect reviews table performance. Our team is actively working to resolve this issue and add more capacity to handle the load.
resolved Jan 12, 2026, 12:07 PM UTC

This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

Cloudflare Global Network experiencing issues

Detected by Pingoru: Nov 18, 2025, 01:03 PM UTC
Resolved: Nov 18, 2025, 06:06 PM UTC
Duration: 5h 3m

Affected: Fera Management Portal

Timeline · 3 updates

investigating Nov 18, 2025, 01:03 PM UTC

Cloudflare is experiencing an internal service degradation. Some services may be intermittently impacted. We are focused on restoring service. Most of the websites and services are running on cloudflare and it affected multiple services including Fera. Read more: https://www.cloudflarestatus.com
monitoring Nov 18, 2025, 02:51 PM UTC

Cloudflare Global Network has managed to find a solution, the app should be functional now. We are monitoring for more news.
resolved Nov 18, 2025, 06:06 PM UTC

This incident has been resolved.

Read the full incident report →

Critical November 6, 2025

Temporary Slowness of Fera App

Detected by Pingoru: Nov 06, 2025, 06:37 PM UTC
Resolved: Nov 26, 2025, 09:44 AM UTC
Duration: 19d 15h

Affected: Fera Management Portal

Timeline · 4 updates

investigating Nov 06, 2025, 06:37 PM UTC

We are currently experiencing slowness in our servers, which may affect app performance. Our team is actively working to resolve this issue as quickly as possible. Thank you for your patience.
identified Nov 17, 2025, 04:36 PM UTC

Our team has identified the issue and is actively working with our service provider to resolve it as quickly as possible. We will keep you updated, and we truly appreciate your patience.
monitoring Nov 18, 2025, 06:07 PM UTC

We have implemented multiple fixes, the overall speed of the app should be improved. Our engineers are working hard to return the full speed of the app soon.
resolved Nov 26, 2025, 09:44 AM UTC

The slowness issue has now been resolved. We will be migrating our servers to a more reliable service provider, and once that is complete, you can expect full performance recovery and improved stability going forward. We appreciate your patience.

Read the full incident report →

Major October 25, 2025

Scheduled Maintenance - System Upgrades

Detected by Pingoru: Oct 25, 2025, 10:20 PM UTC
Resolved: Oct 27, 2025, 12:14 PM UTC
Duration: 1d 13h

Affected: Fera Management PortalPublic APICustomer MessagesPrivate APISyncs

Timeline · 3 updates

identified Oct 25, 2025, 10:20 PM UTC

What's Happening: We're upgrading our infrastructure to improve performance and reliability. This includes database optimization, worker infrastructure improvements, and framework updates. What This Means: - Platform will be in maintenance mode during the upgrade (partial or complete outage) - Review collection will pause temporarily - All data remains safe and secure - Automatic resume after completion Benefits: - ⚡ Faster review/order processing - 🛡️ Better reliability - 📈 Improved performance
monitoring Oct 26, 2025, 05:07 PM UTC

We have completed the system maintenance and we are monitoring the system health, performance and dashboards.
resolved Oct 27, 2025, 12:14 PM UTC

All systems are operational.

Read the full incident report →

Minor October 14, 2025

Temporary Slowness in Fera Server

Detected by Pingoru: Oct 14, 2025, 10:07 AM UTC
Resolved: Oct 25, 2025, 10:21 PM UTC
Duration: 11d 12h

Affected: Public API

Timeline · 3 updates

investigating Oct 14, 2025, 10:07 AM UTC

We are currently experiencing slowness in our servers, which may affect app performance. Our team is actively working to resolve this issue as quickly as possible. Thank you for your patience.
monitoring Oct 25, 2025, 10:20 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 25, 2025, 10:21 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 1, 2025

Temporary Slowness on Fera Servers

Detected by Pingoru: Oct 01, 2025, 09:11 PM UTC
Resolved: Oct 02, 2025, 01:27 PM UTC
Duration: 16h 15m

Affected: Public API

Timeline · 2 updates

investigating Oct 01, 2025, 09:11 PM UTC

We are currently experiencing slowness in our servers, which may affect app performance. Our team is actively working to resolve this issue as quickly as possible. Thank you for your patience.
resolved Oct 02, 2025, 01:27 PM UTC

This incident has been resolved.

Read the full incident report →

Minor September 19, 2025

We’re currently experiencing server delay

Detected by Pingoru: Sep 19, 2025, 06:48 PM UTC
Resolved: Sep 22, 2025, 11:11 AM UTC
Duration: 2d 16h

Affected: Public API

Timeline · 2 updates

investigating Sep 19, 2025, 06:48 PM UTC

Mechants reported that widgets are not showing on live pages, orders are not updating automatically, and products are missing from orders. The issue is widespread and we are working with our server hosting to resolve everything soon.
resolved Sep 22, 2025, 11:11 AM UTC

This incident has been resolved.

Read the full incident report →

Minor September 4, 2025

Delays in export/import, billing sync, and product data

Detected by Pingoru: Sep 04, 2025, 08:57 PM UTC
Resolved: Sep 08, 2025, 08:07 AM UTC
Duration: 3d 11h

Affected: Public API

Timeline · 3 updates

investigating Sep 04, 2025, 08:57 PM UTC

We are currently experiencing delays affecting multiple services. Merchants may notice that exports and imports of reviews or store data are taking longer than usual to complete. Billing synchronisation between stores may also be delayed, leading to temporary mismatches in billing data. In addition, product data updates may not appear immediately, causing inconsistencies in dashboards and widgets.
investigating Sep 04, 2025, 08:57 PM UTC

Our engineering team is actively investigating the cause of these delays. We are reviewing the data pipelines and monitoring systems to identify bottlenecks.
resolved Sep 08, 2025, 08:07 AM UTC

This incident has been resolved.

Read the full incident report →