Fastmail Outage History

Type: Incident Duration: 8 hours and 17 minutes Affected Components: Login & sessions Aug 25, 19:25:00 GMT+0 - Investigating - A small number of users are experiencing issues with accessing Fastmail services. We are currently investigating this incident with our network provider. Aug 25, 20:39:24 GMT+0 - Investigating - We're continuing to investigate. A small number of users may experience issues accessing Fastmail services. Aug 26, 00:30:48 GMT+0 - Monitoring - We expect the service to be restored for affected users, and we are currently monitoring closely. Aug 26, 03:41:43 GMT+0 - Resolved - This incident has been resolved. Access to our services have been restored for affected customers. No mail has been lost, and we don't anticipate further issues.

Type: Incident Affected Components: Mail delivery May 27, 22:24:00 GMT+0 - Investigating - We're investigating reports of outbound mail issues. Some users have been experiencing deferrals or bounce backs on outbound messages. May 28, 01:00:00 GMT+0 - Resolved - We identified a problem which caused intermittent outbound issues leading to some users experiencing deferrals or bounce backs. We have remediated the problem. No mail has been lost.

Type: Incident Duration: 2 hours and 19 minutes Affected Components: Web client and mobile app Mar 26, 16:45:00 GMT+0 - Investigating - Some customers are experiencing interrupted access to Fastmail services. We're looking into it. Mar 26, 18:13:00 GMT+0 - Monitoring - We have implemented a fix for the issue and are currently monitoring the result. No mail has been lost. Mar 26, 19:04:28 GMT+0 - Resolved - This incident has been resolved, and we do not anticipate any further issues. No mail has been lost.

Type: Incident Duration: 53 minutes Jan 16, 22:22:44 GMT+0 - Resolved - This incident has been resolved. Jan 16, 21:30:00 GMT+0 - Investigating - Access to Fastmail services has impacted all customers. We're looking into it. Jan 16, 21:45:00 GMT+0 - Monitoring - Access to our services is no longer impacted. We are continuing to monitor.

Type: Incident Duration: 6 minutes Affected Components: Mail access (IMAP/POP), Web client and mobile app Jan 9, 21:41:15 GMT+0 - Investigating - Some customers are experiencing interrupted access to Fastmail services. We're looking into it. Jan 9, 21:47:00 GMT+0 - Resolved - This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed.

Type: Incident Duration: 1 hour and 16 minutes Affected Components: Mail delivery Dec 3, 02:59:00 GMT+0 - Investigating - There is an internal forwarding issue affecting email sending. We are currently investigating. Dec 3, 03:49:30 GMT+0 - Monitoring - Email sending has resumed for affected users. We are actively monitoring this service for any further issues. Dec 3, 04:14:35 GMT+0 - Resolved - This incident has been resolved. No mail has been lost, and we don't anticipate further issues.

Type: Incident Duration: 3 hours and 23 minutes Affected Components: www.fastmail.com Nov 18, 12:30:00 GMT+0 - Identified - An outage at Cloudflare, our external web hosting provider, is preventing some users from accessing www.fastmail.com. Users should still be able to access webmail by going to [app.fastmail.com](http://app.fastmail.com) directly. Cloudflare hosts a large fraction of web content, so users may also see images or external links failing to load in emails. Nov 18, 15:53:08 GMT+0 - Resolved - Cloudflare has reported that this incident has been resolved.

Type: Incident Duration: 1 day and 16 hours Affected Components: Mail delivery Oct 28, 13:03:00 GMT+0 - Investigating - Some users are experiencing delayed mail delivery. We’re looking into the issue. Oct 28, 13:43:00 GMT+0 - Resolved - This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed.

Type: Incident Duration: 2 hours and 33 minutes Affected Components: Mail delivery Sep 17, 13:47:00 GMT+0 - Investigating - Some users are experiencing delayed mail delivery. We're looking into it. Sep 17, 14:50:48 GMT+0 - Investigating - Some users are still experiencing issues with delayed mail. We're continuing to look into this. Sep 17, 15:41:55 GMT+0 - Monitoring - We have resolved the issue that was causing delayed mail delivery. No mail has been lost. We're continuing to monitor. Sep 17, 16:19:49 GMT+0 - Resolved - The issue that was causing mail to be delayed has been resolved. No mail has been lost.