Fastmail Outage History

We have fixed the issue and users can access the support web form () by reloading the page. Emails sent directly to our support address [[email protected]](mailto:[email protected]) were not affected.

Type: Incident Duration: 5 hours and 23 minutes Affected Components: General Availability Oct 7, 10:03:15 GMT+0 - Resolved - This incident has been resolved. No mail has been lost as a result of this incident. Oct 7, 09:36:49 GMT+0 - Monitoring - We believe that we have resolved the issue that was preventing some users from accessing Fastmail services. The issue was isolated to a single server and was related to internal authentication not being honored for users with periods (.) in their usernames. We are continuing to monitor. No mail has been lost. Oct 7, 04:40:00 GMT+0 - Investigating - Some users are experiencing interrupted access to Fastmail services. We're looking into this.

Type: Incident Duration: 2 days, 7 hours and 43 minutes Affected Components: Support Tickets Oct 7, 10:28:19 GMT+0 - Resolved - Emails sent to our support team are being received and processed normally again. Any emails sent during this time have now been received, and we’ll respond as soon as possible. Oct 5, 02:45:00 GMT+0 - Investigating - We're currently looking into an issue where emails sent to [[email protected]](mailto:[email protected]) and [[email protected]](mailto:[email protected]) are not being generated as support tickets. Users who need to contact support can use our support form:

Type: Incident Duration: 11 hours and 13 minutes Affected Components: Mail delivery Sep 23, 20:00:00 GMT+0 - Investigating - We're currently experiencing an issue where replies sent from masked email addresses are bouncing with an error instead of being delivered. Our team is investigating the issue. As a workaround, please add the email address you're looking to send emails from under Settings → My email addresses. You'll then be able to send emails from that address. Sep 24, 06:48:32 GMT+0 - Identified - Our developers have identified the issue and are working towards a fix. Sep 24, 07:12:55 GMT+0 - Resolved - Our developers have resolved the issue. An update we made wasn't fully applied, causing messages sent from masked email addresses to bounce. If you were affected, you can resend any messages that bounced.

Type: Incident Affected Components: Mail delivery May 27, 22:24:00 GMT+0 - Investigating - We're investigating reports of outbound mail issues. Some users have been experiencing deferrals or bounce backs on outbound messages. May 28, 01:00:00 GMT+0 - Resolved - We identified a problem which caused intermittent outbound issues leading to some users experiencing deferrals or bounce backs. We have remediated the problem. No mail has been lost.

Type: Incident Duration: 2 hours and 19 minutes Affected Components: Web client and mobile app Mar 26, 16:45:00 GMT+0 - Investigating - Some customers are experiencing interrupted access to Fastmail services. We're looking into it. Mar 26, 18:13:00 GMT+0 - Monitoring - We have implemented a fix for the issue and are currently monitoring the result. No mail has been lost. Mar 26, 19:04:28 GMT+0 - Resolved - This incident has been resolved, and we do not anticipate any further issues. No mail has been lost.

Type: Incident Duration: 53 minutes Jan 16, 22:22:44 GMT+0 - Resolved - This incident has been resolved. Jan 16, 21:30:00 GMT+0 - Investigating - Access to Fastmail services has impacted all customers. We're looking into it. Jan 16, 21:45:00 GMT+0 - Monitoring - Access to our services is no longer impacted. We are continuing to monitor.

Type: Incident Duration: 6 minutes Affected Components: Mail access (IMAP/POP), Web client and mobile app Jan 9, 21:41:15 GMT+0 - Investigating - Some customers are experiencing interrupted access to Fastmail services. We're looking into it. Jan 9, 21:47:00 GMT+0 - Resolved - This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed.

Type: Incident Duration: 1 hour and 16 minutes Affected Components: Mail delivery Dec 3, 02:59:00 GMT+0 - Investigating - There is an internal forwarding issue affecting email sending. We are currently investigating. Dec 3, 03:49:30 GMT+0 - Monitoring - Email sending has resumed for affected users. We are actively monitoring this service for any further issues. Dec 3, 04:14:35 GMT+0 - Resolved - This incident has been resolved. No mail has been lost, and we don't anticipate further issues.

Type: Incident Duration: 3 hours and 23 minutes Affected Components: www.fastmail.com Nov 18, 12:30:00 GMT+0 - Identified - An outage at Cloudflare, our external web hosting provider, is preventing some users from accessing www.fastmail.com. Users should still be able to access webmail by going to [app.fastmail.com](http://app.fastmail.com) directly. Cloudflare hosts a large fraction of web content, so users may also see images or external links failing to load in emails. Nov 18, 15:53:08 GMT+0 - Resolved - Cloudflare has reported that this incident has been resolved.

Type: Incident Duration: 1 day and 16 hours Affected Components: Mail delivery Oct 28, 13:03:00 GMT+0 - Investigating - Some users are experiencing delayed mail delivery. We’re looking into the issue. Oct 28, 13:43:00 GMT+0 - Resolved - This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed.

Type: Incident Duration: 2 hours and 33 minutes Affected Components: Mail delivery Sep 17, 16:19:49 GMT+0 - Resolved - The issue that was causing mail to be delayed has been resolved. No mail has been lost. Sep 17, 15:41:55 GMT+0 - Monitoring - We have resolved the issue that was causing delayed mail delivery. No mail has been lost. We're continuing to monitor. Sep 17, 14:50:48 GMT+0 - Investigating - Some users are still experiencing issues with delayed mail. We're continuing to look into this. Sep 17, 13:47:00 GMT+0 - Investigating - Some users are experiencing delayed mail delivery. We're looking into it.

Type: Incident Duration: 1 hour and 16 minutes Affected Components: Mail access (IMAP/POP), Web client and mobile app Aug 25, 19:00:38 GMT+0 - Resolved - This incident has been resolved. Aug 25, 17:45:00 GMT+0 - Monitoring - We experienced a brief issue that affected access and users may have experienced slowness in loading the web interface. Access to most services remained unaffected, and no email was lost. The issue was quickly identified and we are continuing to monitor.

Type: Incident Duration: 1 hour and 54 minutes Affected Components: General Availability Aug 20, 13:18:48 GMT+0 - Resolved - Cloudflare is operative and did not experience any issue, the notification was sent in error during a dry run of their systems. Fastmail customers experienced no impact and we were fully operational. Aug 20, 13:13:06 GMT+0 - Monitoring - The Cloudflare issue is ongoing however we have not had any reports of impact to Fastmail customers. We are continuing to monitor. Aug 20, 11:25:00 GMT+0 - Monitoring - Cloudflare, our third-party DNS service provider, is currently having widespread issues. We are not aware of Fastmail customers being impacted, but we'll continue to monitor