Resolved after 12 days 23 hours, affecting Customer Services and General Updates and 1 more, on September 2, 2026.
Fastly is updating how a subset of client disconnects are reported for Delivery (Varnish) Services. Previously, these disconnects returned a 503 (Service Unavailable) response code. As part of a fix for an issue affecting our ERROR-WAIT handling, we changed this behavior so a subset of these disconnects now return a 499 (Client Closed Request) and will have an ERROR-DISCONNECT state. This change will be rolling out gradually over the next few weeks. What you may notice: You may see an increase in 499 response codes and a corresponding decrease in 503 response codes for waitlist disconnects in your logs and dashboards. This is expected and does not indicate a new issue with your service. What you need to do: If you have monitoring, alerting, or automation that treats 503s and 499s differently, review your configuration to confirm it accounts for this change. If you have questions, contact your Fastly support team.
Affected components
Update timeline
- investigating Sep 02, 2026, 05:05 PM UTC
Fastly is updating how a subset of client disconnects are reported for Delivery (Varnish) Services. Previously, these disconnects returned a 503 (Service Unavailable) response code. As part of a fix for an issue affecting our ERROR-WAIT handling, we changed this behavior so a subset of these disconnects now return a 499 (Client Closed Request) and will have an ERROR-DISCONNECT state. This change will be rolling out gradually over the next few weeks. What you may notice: You may see an increase in 499 response codes and a corresponding decrease in 503 response codes for waitlist disconnects in your logs and dashboards. This is expected and does not indicate a new issue with your service. What you need to do: If you have monitoring, alerting, or automation that treats 503s and 499s differently, review your configuration to confirm it accounts for this change. If you have questions, contact your Fastly support team.
- resolved Sep 15, 2026, 05:00 PM UTC
This event has been resolved.
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