Farm HPC cluster incident

SSH availability

Resolved after 6 hours 16 minutes, affecting Login, on July 23, 2025.

resolved Jul 23, 2025, 09:25 PM UTC

This issue has been resolved; system administrators have fixed replication issues with the account provisioning process.

Started
Jul 23, 2025, 03:08 PM UTC
Resolved
Jul 23, 2025, 09:25 PM UTC
Duration
6h 16m
Detected by Pingoru
Jul 23, 2025, 03:08 PM UTC

Affected components

Login

Update timeline

  1. investigating Jul 23, 2025, 03:08 PM UTC

    Some users report not being able to log into Farm's head node, but they can use Open OnDemand. System administrators are currently looking into the issue.

  2. monitoring Jul 23, 2025, 04:10 PM UTC

    System administrators have fixed an issue with the account synchronization process and will continue to monitor the database for inconsistencies. Users should now be able to log in without issue.

  3. resolved Jul 23, 2025, 09:25 PM UTC

    This issue has been resolved; system administrators have fixed replication issues with the account provisioning process.

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