Faria Education Group incident

Helpdesk provider outage

Resolved after 27 minutes, affecting OpenApply Global and Accounts Portal and 1 more, on December 15, 2021.

investigating Dec 15, 2021, 04:04 PM UTC

Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets.

Started
Dec 15, 2021, 04:04 PM UTC
Resolved
Dec 15, 2021, 04:31 PM UTC
Duration
27m
Detected by Pingoru
Dec 15, 2021, 04:04 PM UTC

Affected components

OpenApply GlobalAccounts PortalManageBac ChinaManageBac GlobalOpenApply USAManageBac USAOpenApply ChinaSchoolsBuddyOpenApply EuropeAtlas

Update timeline

  1. investigating Dec 15, 2021, 04:04 PM UTC

    Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets.

  2. resolved Dec 15, 2021, 04:31 PM UTC

    This incident has been resolved.

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