Resolved after 27 minutes, affecting Famly App, on April 28, 2023.
We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.
Affected components
Update timeline
- investigating Apr 28, 2023, 11:40 AM UTC
We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly.
- identified Apr 28, 2023, 11:46 AM UTC
We have identified the problem in Famly that was causing it to be slow or not working at 100% and are working on a fix. We will update you again in 30 minutes or sooner when we have an update.
- monitoring Apr 28, 2023, 12:05 PM UTC
We have now updated Famly and believe it has solved this issue. We’re monitoring the situation closely to make sure everything is working as normal.
- resolved Apr 28, 2023, 12:08 PM UTC
We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.
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