Factorial HR experienced a critical incident on May 4, 2020 affecting API & backend and Factorial website, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 04, 2020, 08:55 AM UTC
A technical incidence due to some changes on our DNS performed to our infrastructure has resulted in outages of our Home Page, web and mobile applications. Due to this change the main domains: factorialhr.com and factorialhr.es stopped responding. We identified the issue and we applied a change to restore old working behaviour.
- resolved May 04, 2020, 09:05 AM UTC
This incident has been resolved.
- postmortem May 04, 2020, 09:06 AM UTC
# What happened? Last week we introduced a regression in the way we manage our DNS in our infrastructure. This change made that during about an hour our main domains [fatorialhr.com](http://fatorialhr.com) and [factorialhr.es](http://factorialhr.es) didn't respond and some users couldn't access our site. # How are we going to prevent similar issues in the future? Our infrastructure tools have a way to preview the changes that are going to be applied. In the future we’ll double check that we're not introducing unexpected changes.