Factorial HR incident

Increased latency, response times a lot higher than usual

Minor Resolved View vendor source →

Factorial HR experienced a minor incident on June 10, 2020 affecting API & backend, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2020, 02:47 PM UTC
Resolved
Jun 10, 2020, 04:07 PM UTC
Duration
1h 19m
Detected by Pingoru
Jun 10, 2020, 02:47 PM UTC

Affected components

API & backend

Update timeline

  1. investigating Jun 10, 2020, 02:47 PM UTC

    We're seeing high response times across all our features We're currently investigating the issue

  2. resolved Jun 10, 2020, 04:07 PM UTC

    A recent change in one of our api endpoints made it much slower than usual and that created a snowball effect in our application servers after some time, making it so requests from all endpoints were queued up and not served in a timely manner